Receptionist/office Clerk

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

**JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

This potential change to government policy means that the Trust has paused** **activity relating to this and will not be asking you to provide evidence of** **a vaccination at this time. If you are successfully appointed into a post we will keep you updated with how any changes in law will affect you.

**Job overview**:
The role of Receptionist/Office Clerk will be based at Meridian House in Lowestoft and is being offered on a Band 2 salary on a part time basis at 30 hours per week. Days of work can be discussed at interview.
You will be supporting Mental Health Professionals within the Youth, CAMHS (Child, Adolescent, Mental Health Services) and LD (Learning Disability) teams, to undertake general administrative tasks.
This is a key role within the team, as you will be one of the first points of contact with the Trust and the CFYP Service, in a busy and fast paced working environment.

**Main duties of the job**:
Duties will include, but are not limited to:

- Covering Reception
- Typing letters (using Word)
- Dealing with Service User enquiries and welcoming visitors to the office
- Booking appointments
- General administrative duties (ie: photocopying, scanning etc)
- Updating Patient Record System (Lorenzo)
- Dealing with telephone enquiries from Service Users and other professionals

The successful applicant will, therefore, need to demonstrate the ability to remain calm under pressure, be able to meet strict deadlines and be proficient in prioritising a busy workload. There will be constant contact with members of the public and other professionals, therefore exceptional communication and interpersonal skills are essential. You will need to be a good team player, reliable, flexible in your approach to work, have good time management skills and a positive work ethic. There will be times when there is minimum supervision, so you need to be confident to work on your own as well as part of a team, and to be proactive in your approach to work.

**Working for our organisation**:
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office, including Word, Excel and Outlook will be essential. Knowledge of the Trust Patient Record System, Lorenzo, would be an advantage, but is not essential as training will be given.

We encourage individuals not only to ensure they are able to meet the requirements of the Job Description, but also that they are able to demonstrate a commitment to encompassing our Trust’s values of Positively, Respectfully, Together; we are committed to promoting a positive culture in the workplace for everyone. Our successful applicant will be joining an established high-performing Team, who are continually working hard to support our clinicians and colleagues.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programme
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
- Relocation packages

**Detailed job description and main responsibilities**:
Main responsibilities of the role are covered earlier, however there may also be a requirement to undertake the following tasks as well:

- Minuting of meetings (when needed)
- Data entry
- Audio Typing / Dictation
- Assisting Senior staff with collation of data for regular reports
- Ensuring the Health & Safety checks for the building are completed

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ2 Customer Service or equivalent

**Experience**:
**Essential criteria**:

- Experience of working in