Key Holder

4 months ago

Edinburgh, United Kingdom Club Monaco Full time

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with mínimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

**Position Overview**

Develop professional skills that will contribute to the successful financial growth of the company. Develop skills and be responsible for supporting the goals of the company and individual store. Participate in the company’s customer service expectations, operational and loss prevention procedures, and human resource process. Assist Managers with their responsibilities in order to meet the standards and expectations of their roles. Assist in training of new sales associates. Learn to execute the responsibilities of this job description, including merchandising, inventory or project related functions.

**Essential Duties & Responsibilities**
- Help achieve client relation goals in order to drive sales and maintain customer focus
- Protect the customer experience in all areas
- Assist in training new associates on product knowledge for staff
- Ensure compliance with all policies and procedures
- Ensure daily monitoring and execution of sales
- Execute and communicate product moves and markdowns
- Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
- Supervise sales floor and provide direct supervision
- 50% of the Key holder’s time is spent on daily responsibilities that are non-supervisory in nature

**Experience, Skills, and Knowledge**
- Must have a minimum of 1 year of retail experience
- Excellent interpersonal skills supporting a team environment
- Excellent English communication - verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
- Goal oriented: ability to stay focused on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity

Physical Demands:

- Hours/days of work can be varied due to the demands of the business
- Must be able to work shift standing and walking and able to lift approx 20 lbs
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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