Senior Customer Service Adviser

3 weeks ago

Edinburgh, United Kingdom Lloyds Banking Group Full time

End Date

Salary Range

Agile Working Options

Flexibility in when hours are worked

Job Description Summary

This is an exciting opportunity to play a key role in supporting our purpose of helping Britain recover. Across the Group our colleagues are passionate about making a difference to customers, businesses and communities. You'll have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.

**Job Description**:

- At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.

And together we can make it possible...

Helping over a million business banking customers with their day-to-day needs has never been more important.

So if people are your thing, and you've some previous Financial Services experience, then why not join one of our friendly and encouraging Business Banking teams and give your career a boost?

New to Business Banking No problem

You’ll be supported through our comprehensive 8 week training programme (Mon to Fri 9-5) by our enthusiastic coaching team, giving you the skills and knowledge required. This will be backed up with support from your Team Manager to support your development.

About the role...

Working within our Inbound contact centre you’ll be resolving our small business customers financing queries at first touch.
- Delivering outstanding customer service is central to our success so if you excel at building relationships with customers then there's a role for you here.

Adopt a learning mentality and make the most of coaching and development opportunities to continuously improve your skills and capability to build a career with us.

As your confidence grows you’ll spot and call out areas to improve our customers experiences.

You can make a difference to our customers. It's a role that suits people who can identify what a customer really needs and match products/services.

From Day 1 we’ll provide you with all the training and support you need When you're ready (typically 3-6 months) you can benefit from working between home (c60%) and the office (c40%).

About you

Using your expert rapport building skills you’ll have significant conversations with our customers to build trust.

Using your intuition, reasoning and problem solving skills to assess solutions and make the right decisions for our customer.

With a customer centric approach you’ll have good attention to detail.

Using your verbal communication skills to identify customer needs you’ll deliver the right outcome for our customer.

About your Reward Package

You can tailor your employee benefits package to suit your lifestyle.

For starters, we'll give you a competitive starting package of c£24, 579 with a bonus opportunity of up to 5% (c£1,228).

We'll also provide a Flex cash pot of £983 which you can take as cash or spend on a wide range of options such as:

- Buying extra or selling holidays to suit from your 24 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay.

Finally, we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.

So you can be sure we're investing in you and your future.

About your work/life balance.

You'll have the flexibility to work from your home and the office.

You’ll be working a 35-hour-week Mon -Fri 8am-5pm on a flexible rotating pattern, leaving your weekends free.

As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Toget

  • Customer Service Adviser

    1 week ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Service Adviser** **LOCATION: Gyle Shopping Centre Edinburgh** **SHIFT PATTERN: 27.5 hours per week, 9am - 6pm Monday to Saturday and 10am - 6pm on a Sunday working a 4 on 4 off shift rota** **PAY RATE: £10.82 PER HOUR** ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of...

  • Customer Service Adviser

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Search Consultancy Full time

    Salary - 23k to 24kWe're on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team.Our clients purpose is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element of...

  • Customer Service Adviser

    4 weeks ago

    Edinburgh, United Kingdom Search Consultancy Full time

    Would you like to work for a company who truly believes in what they do? And where helping is more important than profits? If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you. Our client is committed to tackling fuel poverty...

  • Client Service Adviser

    3 weeks ago

    Edinburgh, United Kingdom Lloyds Banking Group Full time

    End Date Monday 11 December 2023 Salary Range £23,370 - £24,600 Agile Working Options Hybrid Working Job Description Summary This is a full time opportunity based in Edinburgh. **Job Description**: - JOB TITLE: Customer Service Adviser - SALARY: c.£23,370 - LOCATION(S): Edinburgh - HOURS: Full-time - WORKING PATTERN: Our work style is hybrid,...

  • Senior Customer Service Adviser

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time

    End DateSalary RangeAgile Working OptionsFlexibility in when hours are workedJob Description SummaryThis is an exciting opportunity to play a key role in supporting our purpose of helping Britain recover. Across the Group our colleagues are passionate about making a difference to customers, businesses and communities. You'll have a variety of opportunities...

  • Adviser Services Consultant

    3 weeks ago

    Edinburgh, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us...

  • Adviser Services Consultant

    3 weeks ago

    Edinburgh, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...

  • Adviser Services Consultant

    3 weeks ago

    Edinburgh, Scotland, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...

  • Adviser Services Consultant

    3 weeks ago

    Edinburgh, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us...

  • Senior Audit Adviser

    3 weeks ago

    Edinburgh, United Kingdom Additional Resources Ltd Full time

    **Senior Audit Adviser** **Location: Edinburgh EH2 1DF** **Salary: DOE** **The Job Role**: Our client is one of the leading independent firms of Chartered Accountants and business advisers in Scotland and due to growth they are looking for a **senior audit adviser** to join their office in Edinburgh. Excellent opportunities exist for motivated audit...

  • Senior Private Client Adviser

    2 weeks ago

    Edinburgh, United Kingdom abrdn Full time

    Job Description At abrdn, our purpose is to enable our clients to be better investors. Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by...

  • Adviser Services Consultant

    2 months ago

    Edinburgh, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...

  • Senior Customer Adviser

    3 weeks ago

    Edinburgh, United Kingdom Alexander Mann Solutions Full time

    **Location**: Edinburgh **Start Date**: TBC **Working Hours**: 35 hours per week - Monday to Friday **Hourly Pay Rate**: £12.85 **If you have a passion for people and can build lasting relationships with customers, why not think about a role with Lloyds Banking Group?** **Could you help Lloyds Banking Group continue to be the best bank for...

  • Customer Service Advisor

    4 weeks ago

    Edinburgh, United Kingdom Search Consultancy Full time

    **Customer Service Executive** Location: Edinburgh (hybrid working) Hours: Monday to Friday between 8.30am and 5.30pm **Salary**: £23k - £25k DOE Contract: Permanent Our Client's vision is to**_ become the best loved and most successful savings and investment business _**and we're looking for people who are excited about joining us on our journey. To...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Search Consultancy Full time

    **Customer Service Executive** Location: Edinburgh (hybrid working) Hours: Monday to Friday between 8.30am and 5.30pm **Salary**: £23k - £25k DOE Contract: Permanent Our Client's vision is to**_ become the best loved and most successful savings and investment business _**and we're looking for people who are excited about joining us on our journey. To...

  • Adviser Services Consultant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Senior Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Competitive Salary with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Senior Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Edinburgh** **Salary of £29,226 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Customer Service Adviser

    2 months ago

    Edinburgh, United Kingdom Lochrin Autos (Edinburgh) Ltd Full time

    You need to be a confident communicator, well presented and have a professional and disciplined approach to your work at all times. You will be required to work well as part of a team and understand that you have to establish good working relationships to allow you to be able to do your job to the best of your ability. The role will involve taking bookings...

  • Customer Service Adviser

    2 weeks ago

    Edinburgh, United Kingdom Lochrin Autos (Edinburgh) Ltd Full time

    You need to be a confident communicator, well presented and have a professional and disciplined approach to your work at all times. You will be required to work well as part of a team and understand that you have to establish good working relationships to allow you to be able to do your job to the best of your ability. The role will involve taking bookings...