Adviser Services Consultant

3 weeks ago

Edinburgh, United Kingdom M&G plc. Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Adviser Services Consultant

The Adviser Services Function within M&G Wealth Advice provides support for our Clients and Partners. The role is varied and flexibility is key to success. We are looking to recruit Adviser Services Consultants who are motivated and able to build rapport with our Clients and Partners. Communication skills are essential for this role and previous experience dealing with Clients within the Financial Services Industry is preferred but not essential. The successful candidate will be working from our Stirling or Edinburgh office.

Key Work Level Accountabilities:

Colleague:

  • Accountable for delivering a quality service to customers and stakeholders
  • Focuses on quality of delivery to achieve clear outputs within guidelines
  • Runs the organisation's processes and systems following pre-defined procedures
  • Adapts to change, responds with initiative and make suggestions for improvements to own work and processes


Key Knowledge, Skills & Experience:

  • You'll be a great communicator at all levels with a strong desire to build and maintain relationships.
  • You will have experience in dealing with Clients over the telephone.
  • You will be able to promote our services to new or existing Clients.
  • You'll be organised and focused with the ability to prioritise and multi task
  • You will have an attention to detail and a high level of accuracy
  • You'll provide a range of support, therefore flexibility is a must
  • Being pro-active, adaptable and tailoring your working style is key to being successful in this role.

Work Level: Colleague
Recruiter: Phoebe Ewers
Closing Date: 20th June 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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