Senior Customer Adviser

4 months ago

Edinburgh, United Kingdom Alexander Mann Solutions Full time

**Location**: Edinburgh

**Start Date**: TBC

**Working Hours**: 35 hours per week - Monday to Friday

**Hourly Pay Rate**: £12.85

**If you have a passion for people and can build lasting relationships with customers, why not think about a role with Lloyds Banking Group?**

**Could you help Lloyds Banking Group continue to be the best bank for customers?**

**As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.**

If you put the customer at the heart of everything you do and have a passion for people and can build lasting relationships with customers, you could be right for an opportunity at Lloyds Banking Group.

Could you help the Group continue to be the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their excellent teams.

This role is based in Edinburgh and is hybrid
- working both from the office and from home role once full training is completed.

Flexible working, full training, career development and the opportunities to support charities and volunteering within the community are fully supported and available within Lloyds Banking Group.

There may be potential opportunities for permanent roles depending on business requirements.

**Customer Payment Processing / Investigation**:

- Process work and customer payments in line with agreed procedures and Lloyds Banking Group rules or scripts
- To schedule and prioritise allocated work on a daily basis
- Learn the procedures and understand parameters of producing a quality output
- Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
- Liaise with internal/external Lloyds Banking Group customers and clients
- Confident in processing customer payment transactions/instructions while maintaining high level of accuracy at all times.
- Able to work in a team
- Be flexible and committed to undertake various tasks at a similar level
- Articulate and able to maintain good relationships with colleagues and clients
- Responds positively to the changing needs of the business
- Identify, suggest and implement improvements to new and existing processes
- Demonstrating the Lloyds Banking Groups values and behaviours and our Codes of Responsibility in all your day to day activity
- Full 1-2-1 training and support will be provided

**Benefits**
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

**If you have a passion for people and can build lasting relationships with customers, why not think about a role with Lloyds Banking Group?**

**Interested in this opportunity?**

**To apply, click on the link and you will be sent a response immediately with the next steps (please check your junk mail just in case). Complete and online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through in more detail to let you know what happens next**

**Salary**: £12.85 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LBG00046

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