Vip Lounge Housekeeper

1 week ago


Heathrow, United Kingdom ABM UK Full time

**JOB TITLE: VIP Lounge Housekeeper**

**SALARY: £11.05 per hour**

**LOCATION: London Heathrow Airport**

**Shifts: 06:00 AM - 15:00 PM**

**_“ Refer a friend and earn up to £250 every time we hire someone referred by you”* _**_T&C’s apply_**

**REPORTING TO: VIP Duty Manager**

As a Lounge Agent you will provide excellent customer service, working to meet the needs of the First and Business Class passengers who utilise the VIP Arrivals Lounge. You will be a team player who is always willing to go that extra mile to please our customers. You will ensure the passengers are aware of the facilities that are available to them, and should they wish to use the facilities, book them in whilst they relax after their long journey.

**Main Duties & Responsibilities**:

- Provide an exceptional level of customer service at all time
- Greet passengers as they enter the lounge and introduce them to the facilities available to them helping where required to maintain customer loyalty
- Ensure passengers who want to use the shower facilities are booked on and escorted to their shower room
- Ensure cleaning and maintenance of the shower suites and bathrooms within the lounge are always kept clean and tidy
- Advise passengers of the valet service for steam cleaning of their clothing and ensure it is returned to the passenger in a timely manner following their shower
- Ensure all shower suites and bathrooms are kept restocked
- Ensure the housekeeping areas and any other areas within the lounge is always kept clean and tidy
- Assist with any other duties as requested by the client or supervisor/manager

**Person Specification**:
**Essential**
- Great customer service skills
- Smart appearance always when on duty
- A friendly, welcoming & professional approach
- Ability to work on your own initiative
- Ability to follow set procedures and plans
- Flexibility on time and working shift

**Desirable**
- 5-star cleaning experience

**HEALTH & SAFETY RESPONSIBILITIES**
- Always follow Group and company policies and procedures.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

**Job Types**: Full-time, Permanent

**Salary**: £11.05 per hour

Schedule:

- 8 hour shift
- Overtime



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