Service Advisor

6 months ago

Peterborough, United Kingdom Boongate Kia Full time

Our Service Advisors are highly skilled and form an important part of our team at Boongate Kia.

We are a family owned and run business and have been in Peterborough for over 20 years with our franchise partner, Kia. With our continued success in both sales and aftersales we are a busy growing dealership and are looking for a service advisor to join our team. This is an exciting opportunity to join one of the fastest growing automotive brands in the UK.

We deliver a high level of performance and customer satisfaction, with all members of the team contributing to our continued success.

Key role and responsibilities
- Taking new enquiries and generating Appointments.
- Greeting customers to the business and understanding their requirements.
- Provide constant communication and manage schedules between our customers and the workshop.
- Advise and make recommendation to customers regarding electronic vehicle health checks (eVHC) that are carried out on every service vehicle.
- Agree required repairs and associated costs suitable to the customer.
- Prepare invoices, explain details of work carried out, the associated cost and take payment.
- Return the customers vehicle to them, ensuring all their expectations are met.

Relevant experience and qualities required
- Previous service advisor experience, ideally within a main dealer, preferred but not essential.
- Knowledge of, booking processes, customer enquiries and invoicing
- Experience in Dealer Management Systems, 1-Link and Motability
- Parts ordering/sales experience would be advantageous
- A smart and well-presented appearance is essential
- Full driver’s license

Company Benefits
- 22 days annual leave plus bank holidays. Plus additional days for long service.
- Contributory pension scheme
- Bonus scheme
- Staff discount scheme
- Car benefit scheme
- Attendance bonus
- Team events
- Workwear and PPE as required

Skills required to perform the role
- Up to date computer skills are essential
- Numeracy, and literacy skills are essential
- Outstanding communication skills are essential
- Must be highly self-motivated and organised
- The ability to work under pressure and actively seek solutions
- The ability to deliver high standards of customer care always
- The ability to work as part of a team
- To Maximize service, sales, and profitability
- To ensure our company ethos of professionalism and service is maintained at all times
- To work in a safe and considerate manor and adhere to all health and safety requirements

Development and training

You will be enrolled in the Kia Academy and given a development plan to achieve your full potential. Your development plan will give you the relevant training to enable you to excel in the role and to achieve and maintain our high standards.

Working hours

Monday to Friday 8.00am to 5.30pm.

Alternate Saturdays 8.30am to 12.30pm.

Salary negotiable depending on experience.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus

Work Location: In person

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