Commercial Service Officer
1 week ago
Commercial Services Officer (Office Management)
We have an opportunity for a business and customer focussed officer to join our Commercial and Service Development Team. Providing support to our Operations Managers in delivering a range of services to both the Council and private businesses/organisations.
You will be responsible for:
- Delivering excellent levels of customer service and satisfaction to enable the sustainable growth of income
- Providing accurate advice, estimates and quotes for chargeable services
- Managing customer accounts providing relevant documents, updates, invoices and statements.
- Generating new business by using market data, Officer intelligence and cold calling to engage with businesses
- Up-selling and cross-selling our services to existing clients.
To be successful in the role you will hold a relevant business management qualification to a minimum of a national qualification framework level 2 or equivalent experience to undertake the job and be able to demonstrate experience of good organisational skills. You will require excellent communication skills and have a high level of IT literacy. You will also need to demonstrate your ability to understand market trends and provide high levels of customer care.
This is a 37 hour per week, permanent, full time contract which falls within Grade 8 of the Southampton City Council’s pay grades. This will equate to an annual salary of £30,984 - £34,373
Working for Southampton City Council will have its rewards, we run agile/flexible working hours during weekdays (with an opportunity to work at home for part of the time), we are part of the Hampshire pension scheme and the post will come with a minimum of 25 days annual leave (plus bank holidays) dependant on your continued service in Local Government. There are lots of other employee benefits open to SCC employees, from childcare vouchers and discounted travel to money off at selected restaurants, shops and salons.
You will be based at the Red Lodge Depot, in the heart of the City which has excellent transport links to all of the surrounding area of Hampshire and beyond. Travel around the city is easy by bus or there are pool bikes that can be used, parking is provided.
The Commercial and Service Development Team provides high quality services including Tree Surgery, Landscaping, Schools Ground Maintenance, Pest Control and Allotments to Council departments and private businesses and organisations. Grounds maintenance contracts throughout Hampshire give us a broad customer base and provides good opportunities for cross selling our services. We are keen to develop our commercial offer and this role will help us to drive forward with this.
If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.
For further information about this role please view the job description.
**Contact details for informal discussion**:
If you would like an informal chat about the team and what Southampton can offer then please contact Graham Pugh on
07831 631123
**Additional information**:
- Please note the salary quoted is based on full time hours (37 hours).
- 37 working hours per week
We are proud to be #DisabilityConfident and support fair recruitment practices. Find out how you can get involved at gov.uk/disability-confident
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