Customer Service Apprentice

3 weeks ago


South Ayrshire, United Kingdom QA Apprenticeships Full time

Alex Begg produces luxurious cashmere scarves and throws for the Begg x Co brand as well as some of the world’s most prestigious fashion houses. With generations of knowledge and experience, our talented people are the key to our continued success.

**The Role**

Alex Begg currently have an amazing opportunity to bring in an enthusiastic individual to their Customer Service Advisor Team. The main purpose and objective of the role is to provide first class customer service and support both internally and externally. The duties and responsibilities of the role are split into three main component parts: Order Processing, Customer Service and Sales Support. A summary of main responsibilities is listed below:

- Sales Order Processing of orders on MRP system including monitoring stock levels against orders, checking component availability and liaising with Account Managers.
- Updating customer information on the CRM system.
- Process website orders using bespoke online system
- Organise customer visits.
- Answering customer calls in a professional manner.
- Support sales team with sales admin related tasks
- Experience in customer service in a manufacturing environment
- Use of Sales Order Entry systems
- Good team player
- Computer literate, good knowledge of Excel and Word and good presentation skills.
- Ability to work under pressure
- Ability to multi task and be flexible/ adaptable
- Interest in and awareness of fashion preferred
- Experience of dealing with different types of markets and customers eg agents.

Salary; £23,000.00 per year

Hours; 37 hours which is condensed into 4 days.

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Store discount
- Wellness programme

**Important Information**

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”



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