Facilities Helpdesk Advisor

Job Title: Facilities Helpdesk Advisor
Reports to: Facilities and Maintenance Helpdesk Manager
Based: Hybrid between home and our Burntwood office
Employment type: Full time 35 hours per week, fixed term contract for 6-8months

About the role
Are you a skilled communicator with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment and have a knack for problem-solving?
If so, we have the perfect opportunity for you
As Facilities Helpdesk Advisor you will support and assist to ensure the Facilities Department provides a safe working environment for all Centres and complies with all relevant statutory and regulatory requirements.

About Busy Bees and our culture
Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world with 900 Centre's globally to date, with plans to reach 1000 centres globally by 2023 this is the most exciting time to join us
Working at Busy Bees offers several benefits, including competitive pay, flexible scheduling, opportunities for professional development and advancement. We also offer a supportive and collaborative work environment where you can learn from experienced colleagues and make meaningful connections here.

About the Benefits
- **Sector leading Family Leave.** Enhanced maternity/paternity and adoption leave
- **Big Benefits**. Dedicated 24/7 employee benefits platform ‘Smart Hive’ with retail, cinema, and travel discounts
- **Childcare discounts.** It is not always easy to cover the costs of childcare, so we are really pleased to offer you a generous discount to support your family’s needs.
- **Birthdays off.** Birthdays with colleagues can be fun but we give you the day off to celebrate, YOU Plus, the longer you collaborate with Busy Bee’s, the more your holiday entitlement grows.
- **Health and Wellbeing.** We know that sometimes life can be tricky, or you might need guidance so you can lean on our Employee Assistance Program and our Peppy and Mental Health Apps
- **Further Training and development.** Access to our own training company to help support you in your development and gaining further qualifications.

**Responsibilities**:

- Take requests for maintenance from centres and entering them into the computerised management system.
- Assist the management team in obtaining best practice for all the Facilities and Facilities Services provided.
- Review daily work levels, backlogs or delays and ensure this is communicated to the appropriate manager and centre directors where required.
- Provide the first point of contact for the Facilities team and deal with initial enquiries, whether verbal or written, and exercise judgement as to the appropriate response, taking immediate action if necessary.
- Adhere to budget constraints and report on financials on a weekly basis.
- Carry out invoicing duties as and when required.

Key skills and experience
- Proven experience in a customer service role, preferably in facilities management or a related field.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and a knack for technical troubleshooting.
- Proficiency in using ticketing systems, databases, and basic office software.
- Ability to remain calm under pressure and handle challenging customer interactions.
- Strong organisational skills and attention to detail.

**Job Types**: Full-time, Contract

**Salary**: £19,100.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burntwood WS7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have similar experience in a call centre customer service role?

Work Location: In person