Administrator
2 months ago
Are you currently looking for a varied and challenging Administrator role with opportunities for progression?
Perhaps you pride yourself or your attention to detail, planning skills and ability to organise yourself and others?
You could have experience in coordinating projects or key customers and be looking to develop your skills in a new and encouraging environment?
Or, you may have a Customer Service/ Administration or Order processing driven background and be looking to take the step up into a more technical project support related role?
**Job Title**: Administrator
**Job Type**: Full-Time Permanent - Office based
**Salary**: 23k-27k
**Location**: Sunbury
**Administrator Responsibilities**:
- Back-office project management
- Supplying specification documents and pricing
- Procurement, including order management, stock, delivery and returns; and after-sales fault resolution and credit control
- Customer and Project data management using the relevant software/databases
- Maintain and update sales pipeline to help identify new business.
- Regular customer communications to discuss ongoing and future projects and to develop business relationships.
- This includes all points of buying circle: Developers, Architects, Designers, Builders, Investors, Installers and end consumers.
- Account and order administration on SAP, resolving administrative or delivery enquiries.
- Upselling and specifying products based on customer's needs (B2B and B2C).
- Technical support; product troubleshooting, claims and engineer visits.
- Customer complaint management; resolving queries and issues for retailers, end consumers and installers
**Desirable**:
- Previous Project Administration experience or experience in a Customer Service/Administration role involving multiple stakeholders
- Experience in working with SAP or similar
- Experience in building and maintaining relationships with customers
- Previous experience in supporting Property developers, Architects, Designers, Builders, Investors, Installers
- **Attention to detail**:
- Organised
- Highly numerical
- Good technical understanding with an interest in understanding a diverse product range
- Negotiation skills, previous experience in pricing would also be beneficial
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