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Customer Service Assistant

3 months ago

Coventry, United Kingdom Vita Student Full time

**Customer Service Assistant (Nights)**

Hourly Pay: £11.50
Contract (per week): 17 hours

**Your Role**

We are looking for a **Customer Service Assistant** to work during the **night** to support our students and help maintain building standards.

They must be able to commit to 1-2 nights per week, working a shift pattern of **9pm-6am** or **10pm-7am.**

We are open 7 days a week, 365 days a year, 24 hours a day and need people to work a range of shifts and days, this means we can offer great flexibility if required.

In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside are cleaned to high standards. To provide a great customer service to our residents. Being vigilant and ensuring that the building and residents are safe.

**Role Responsibilities**
- Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room.
- To ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening.
- To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met.
- To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
- To attend to any query or incident within the residence and resolve the issue promptly.
- To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.

**What we offer**
- Employee discount schemes - 100s of discounts through our online benefits platform
- Pension scheme
- 28 days holiday each year including the Bank Holidays (pro-rated)
- Your birthday day off
- Recognition programmes
- Opportunities for career progression
- Team parties/events
- Access to 24/7 Employee Assistance Programme - 24/7 for our team members to call and get support and advice on any issues they may be experiencing.

**APPLY NOW**

**Job Types**: Part-time, Permanent
Part-time hours: 17 per week

**Salary**: £11.50 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Coventry, CV4 7DU: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person