Customer Service Advisor

3 weeks ago


Glasgow, United Kingdom Proactive Workforce Solutions Full time

**Proactive Workforce Solutions** are currently recruiting a Pharmacy Services Prescription Building Co-ordinator to work with one of our clients based in **Harlow.**

**Role Purpose**:
You will be working as a part of the Pharmacy Services prescription building team to input and process prescriptions for patients. You will be accountable for inputting details of patients' prescriptions onto Navision, allowing an order to be raised for patient medication delivery.

Your role will involve assessing prescriptions against a written procedure for compliance with legal requirements by the regulatory and governance framework and identifying and referring those which require query actions by the Prescription Management Team.

**Key** **Responsibilities**:

- Working closely with the screening pharmacist and other pharmacy services teams to maintain a high-quality and efficient process.
- Accountable for processing patient prescriptions following receipt in line with management prioritisation.
- Ensure the prescription is legally valid.
- Work accurately and efficiently to ensure patient care is supported and not impacted.
- Meet Departmental KPIs.
- To work with the pharmacy services manager to investigate any complaints and incidents.
- You will also be responsible for entering label directions according to the prescription to support patient management and dispensing process.
- Mandatory recording of patient notes following good documentation practices.
- To communicate any relevant information to the appropriate member of the customer service team

**Experience/Qualifications**:

- Experience working in a healthcare environment would be desirable.
- Evidence of continuing development.
- IT literate experience using MS Word and Excel.
- Experience working in a customer service environment.
- Education to include 3 GCSEs or equivalent.

**Benefits**:

- Competitive salary
- Career progression opportunities
- Online portal giving access to discounts etc.
- Monday to Friday (Saturdays may be required on a rota basis)

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: From £10.90 per hour

**Benefits**:

- Company pension

Work Location: In person

Reference ID: PWS/DR/PPB/GLA/200723



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