Ward Host Supervisor
3 weeks ago
**About us**
Sodexo at Nuffield,
We are a catering team operating within Nuffield hospitals nationwide. We provide patient and staff catering solutions.
**To supervise a small team of catering staff on a hospital ward, making sure all aspects of he SLA are met, taking control of rotas, due diligence and staff welfare**
**37.5 hours per week over 5 days including weekends**
- Preparation of all patient & visitor food services.
- To ensure that all foods are produced in a safe & hygienic manner at all times.
- To assemble patient meal trays ready for transportation to patients & visitors bedsides.
- To work in conjunction with the Ward clinical team to develop and provide a high quality helpful, courteous service to patients, to include the service and presentation of breakfast, lunch, supper and day case refreshments.
**Responsibilities**
- To take all patient and visitors refreshment orders accurately ensuring any allergies or dietary requirements are clearly communicated to the main kitchen and recorded in the ward kitchen.
- To assemble all patient meals accurately onto a tray for presentation to patients and visitors.
- Transport food to patient’s rooms ensuring patients are comfortable and have all the assistance required to enable them to consume the refreshments with ease.
- To ensure that all patient and visitor refreshments are delivered in a timely manner, reporting any delays.
- To ensure the hygienic cleaning of all crockery, cutlery, trays, and equipment used to ensure complete infection control.
- Ensure that stock control, rotation and records are maintained at all times
- To ensure all legal, company and client documentation is complete within the required time scale.
- Complete all audit and quality standards documentation required
- To provide general assistance throughout the catering department as required
- Monitor all food wastage levels returning from patient rooms.
- Maintain ward kitchen is clean, tidy and hygienic, reporting any issues to the Ward Manager
- Report all equipment malfunctions to Ward Manager.
- Presents a positive and professional image of the organisation
- Communicates calmly, politely and tactfully with customers at all times
- Recognises issues which may interfere with customer satisfaction, taking the appropriate action to resolve the problem, or escalate as necessary
- Is friendly and approachable when communicating
- Demonstrates an organised and effective, approach to all tasks
- Uses resources (e.g. stock, equipment, time) with minimum wastage
- Carries out duties safely, with as little disruption to others as possible
- Makes full and proper use of any protective or safety equipment provided
**Key Performance Indicators (KPIs)**
- Safegard Audit Green
- E.H.O. audit 5 Stars
- Patient Satisfaction Survey returns above 92%
- All internal/client audits achieve pass rating
- All necessary documentation completed and filed
Work remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £10.50-£12.00 per hour
**Benefits**:
- Discounted or free food
- On-site parking
- Store discounts
- Wellness programmes
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
COVID-19 considerations:
Enhanced infection prevention protocols, face masks, hand-washing
Ability to commute/relocate:
- Cambridge, CB2 8AF: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Supervising: 2 years (required)
- Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Reference ID: CMBWS1
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