Soft Services Supervisor

5 months ago

Cambridge, United Kingdom OCS Group Full time

**About The Role**:
**Introduction and overall purpose of the role**

To work as a part of the operational OCS Team. The Supervisor will be required to exercise initiative and judgement to ensure the provision of an efficient, effective and a quality ‘front of house’ service that is supportive to the wards/departments and outer areas. The post holder will be courteous and caring to patients, visitors, all service users, and hospital staff.

**Main Duties & Responsibilities of the Role**
- Allocate & organise day-to-day work tasks and activities, adjust staff rotas for unplanned absences and release of staff for training
- Monitoring of performance of duties as laid down in work schedules
- Performance of duties in accordance with approved methods, frequencies, and standards.
- Training & assessment of staff in the use of equipment machinery, COSHH and cleaning materials as directed
- Allocation of cleaning materials and equipment
- Make spot checks on wards and Departments to check on cleaning standards
- Monitor the compliance of the uniform policy
- Attend relevant training courses as directed
- Completion of Datix reporting system
- Adopt a flexible approach when undertaking supervisory or domestic duties as part of a team, including colleagues and other staff, working towards the highest possible standards of patient care.
- Ward cleaning and use of machinery as necessary
- Audit cleaning standards to National Standards and Quality assurance procedures on wards and Departments, take corrective action when necessary.
- Liaises with wards, departments and accommodation
- Handles complaints and takes preliminary action to resolve
- Distribution of team brief to team leaders and domestic assistants
- Take action as necessary on reported accidents at work and defects with machinery and buildings. Carry out initial investigations into accidents at work.
- Assist with Interview & selection of staff in compliance with the HR Recruitment policy
- Completion of PDR’s with domestic assistants
- Return to work interviews in compliance with the HR Absence policy
- Completes timesheets SVL or work records, control and allocation of overtime within set guidelines
- Production and monitoring of stores requisitions
- Training & assessing in conjunction with the Domestic Services Training protocol
- Work to standard operational procedures.
- To work in accordance with the day-to-day tasks and activities, as assigned
- Maintain departmental records including cleaning checklists
- Requirement to support and participate in audits as required
- Adhere to all cleaning schedules for all areas across the site
- Hospital site key holder, key allocation of, user of alarm systems
- Communicate effectively with colleagues and members of Trust staff
- Communicate with tact and sensitivity in contact and communication with patients and service users.
- Fosters good working relationships within own team and across the wider teams.
- Treat patients and service users with dignity and respect.
- Ensure that confidentiality is maintained, when in contact with patients and service users
- Responsible for the security of Trust keys
- Replenish all supplies of cleaning materials ensuing stock levels are maintained
- To complete own time sheets/work records accurately and submit them on time **Educational Level**
- Good standard of education in English and Maths **Professional Qualifications required for the job-(particularly for compliance purposes or technical requirements of the role)**

Essential
- C.I.L.B City and Guilds NVQ Level 1 &” or equivalent qualification.
- The ability to demonstrate supervisory experience in a Domestic or equivalent role Desirable
- Health & Safety qualification
- Team Leader/Supervisory qualification or equivalent **Experience -previous experience -desirable/essential for technical competence of the role**

Essential
- Fully trained to National Cleaning Standards
- Being conversant with protocols in relation to Infection Control
- Previous cleaning / domestic service experience
- Full knowledge of all domestic service cleaning protocols
- Knowledge of hygiene, Health & Safety, C.O.S.H.H regulations
- Knowledge of Staff supervision.
- Knowledge of risk management
- Payroll procedures

Desirable
- Previous supervisory experience
- Decontamination Trained
- Knowledge of the Hospital site and departments within it
- Knowledge of Trust policies
- Experienced in working with colleagues from Hard FM and clinical services.
- NVQ 2 or equivalent.
- IOSH Supervising Safely Safety or prepared to study for within 3 months.
- ILM 2 Supervisory Studies or prepared to study for within 3 months. ** Personal Characteristics/Attributes**

Essential
- Safe operation and use of a variety of cleaning equipment
- Friendly, respectful of colleagues.
- Knowledge of clerical work.
- Keyboard skills.
- Knowledge of basic PC systems.
- Awareness of own limitations.
- Develop and maintain positive working relationships.
- Maintai

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