Ward Host

This role is Flexi based, with overtime available for holiday cover etc _

To join a small team and assist with the preparation of all patient & visitor food services.

To ensure that all foods are produced in a safe & hygienic manner at all times.

To assemble patient meal trays ready for transportation to patients & visitors bedsides.

To work in conjunction with the Ward team to develop and provide a high quality helpful, courteous service to patients, to include the service and presentation of breakfast, lunch, supper and day case refreshments.

**Responsibilities**
- To take all patient and visitors refreshment orders accurately ensuring any allergies or dietary requirements are clearly communicated to the main kitchen and recorded in the ward kitchen.
- To assemble all patient meals accurately onto a tray for presentation to patients and visitors.
- Transport food to patient’s rooms ensuring patients are comfortable and have all the assistance required to enable them to consume the refreshments with ease.
- To ensure that all patient and visitor refreshments are delivered in a timely manner, reporting any delays.
- To ensure the hygienic cleaning of all crockery, cutlery, trays, and equipment used to ensure complete infection control.
- Ensure that stock control, rotation and records are maintained at all times
- To ensure all legal, company and client documentation is complete within the required time scale.
- Complete all audit and quality standards documentation required
- To provide general assistance throughout the catering department as required
- Monitor all food wastage levels returning from patient rooms.
- Maintain ward kitchen is clean, tidy and hygienic, reporting any issues to the Ward Manager
- Report all equipment malfunctions to Ward Manager.
- Presents a positive and professional image of the organisation
- Communicates calmly, politely and tactfully with customers at all times
- Recognises issues which may interfere with customer satisfaction, taking the appropriate action to resolve the problem, or escalate as necessary
- Is friendly and approachable when communicating
- Demonstrates an organised and effective, approach to all tasks
- Uses resources (e.g. stock, equipment, time) with minimum wastage
- Carries out duties safely, with as little disruption to others as possible
- Makes full and proper use of any protective or safety equipment provided

**Key Performance Indicators (KPIs)**
- Safegard Audit Green
- E.H.O. audit 5 Stars
- Patient Satisfaction Survey returns above 92%
- All internal/client audits achieve pass rating
- All necessary documentation completed and filed

**Job Types**: Part-time, Permanent
Part-time hours: 7.5 - 37.5 per week

**Salary**: £6.83-£9.50 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discounts
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

COVID-19 considerations:
Enhanced Hand-washing, Face masks worn

Ability to commute/relocate:

- Cambridge, CB2 8AF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (required)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Reference ID: WHCMB1