Facilities Assistant/receptionist
6 days ago
Our client currently requires a Receptionist/Facilities Co-ordinator to support a luxury retirement building.
**Your working hours would be 9-4.30pm.**
Your role is to be the key interface between the apartment owners and our client. As you'll be the building's host, you'll focus on fostering a warm, friendly and relaxed atmosphere.
**Your role**:
- You will be sat in an office environment but also conduct hourly checks of the property
- Be first point of contact for residents, if there are any property issues or they need any assistance such as contacting a local contractor etc.
- Providing a proactive customer focused service identifying and providing owners with information on the local area including key services, events and places of interest
- Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high-quality local contractors
- Maintaining the events and visitor's suite diaries
- Representing the company in a friendly, helpful, professional and approachable way
- Taking the lead on managing Health and Safety at the development
**The person**:
- **Experience in reception/front of house or a customer facing role is essential.**:
- **Ability to work independently**:
- Very friendly and clear communicator
- Good general IT skills
- Office or contract management experience is desirable
- Emotionally intelligent and ability to put themselves 'in the customer's shoes'
- Knowledge and a responsible attitude to Health and Safety
- Product and environment focused for all maintenance activity affecting customers and staff
- Proactive and forward thinking
**Benefits**:
- 10% Annual bonus (business and personal performance based)
- 25 days annual leave + additional 1 day per annum after 2 years service (up to 30 days)
- Option to buy up to 3 days holiday each year
- Healthshield cash plan
- Contributory pension scheme (after probationary period 3% employer contribution based on 2% employee contribution)
- Employee Participation Plan (EPP) - Like a share scheme available after probationary period, pays out if business is floated/sold (full details available upon joining)
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