Dynamics CRM Development Manager

3 weeks ago

London, United Kingdom BDO UK LLP Full time

**Ideas | People | Trust**

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them.

**We’ ll broaden your horizons**

Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include anational advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you’ll be heard and have the chance to makea real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You’ll berewarded with a great work-life balance and a career with real purpose.

**We’ll help you succeed**

This role supports and leads the technical management and development of the CMS system (MS Dynamics CRM/CE). You will lead the configuration of CMS and development of new features and functions, so that it continuously meets needs of the business and representthe CMS product and MSC agenda to ensure that CMS maintains its core function as a central CRM system. You’ll also:

- Liaise with stakeholders to review, plan and implement updates and other related activities.
- Liaise with wider programme project managers
- Support the Switch eco-system, investigating and resolving technical issues.
- Support the CMS team with user and data admin activity.
- Provide second line CMS support.
- Create, configure and manage Dynamics system reports in line with the needs of the business.
- Drive transition towards automation of CMS to reduce data administration, improve campaign planning and optimise the customer journey.
- Advise on database and development best practice.
- Work closely with the Marketing teams to scope and develop analysis and/or reporting to support their SBUs.

When you join us, we’ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We’re looking for someone with:

- Experience in implementing Microsoft Dynamics CRM/Customer Engagement software in varied circumstances.
- In depth functional and technical knowledge of Microsoft Dynamics D365/CRM/Power Platform and associated products and technologies.
- Excellent communication skills and business acumen.
- Self-starter who can work individually or as part of a team.
- Expert knowledge of projects and product life cycle.
- Strong listening skills and excellent verbal and written communication skills.
- Excellent organisational skills.
- Ability to build rapport and good working relationships with key senior stakeholders.
- Able to manage expectations and 'push back’ when necessary.

**We’re in it together**

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personaland professional needs.

We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’llalways have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourageyou to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO

**We’re looking forward to the future**

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with opennessand clarity, because we believe in empowering people to think creatively about how we can do things better.

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