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IT Support Engineer Apprentice

5 months ago

Edmonton, United Kingdom QA Ltd Full time

**Who you’ll be working for**:
AVC One delivers a unified communications, infrastructure and technology platform. We facilitate real-time data capture, analytics, reporting and security to provide personal, omni-channel, immersive customer experiences.

Led by a team that at the forefront of Unified Communications for the last two decades, the AVC One team has a wealth of experience in the evolving IT and telecoms sector.

**What’s in it for you**:
We are looking for driven individuals, who are passionate about IT and furthering their progression through the apprenticeship training.

The role offers flexible working and will involve travelling to different sites. Expenses and travel are paid for.

**You will be responsible for**:

- Attending customer sites to diagnose and repair physical faults on PC’s and laptops.
- Ordering replacement parts for repairs using the client’s online portal.
- Recording repair information onto inventory systems and maintaining devices inventory records.
- Ensuring all customer deliverables are carried out and recorded as required.
- Ensuring all AVC One HSE procedures and documentation is adhered to and completed as required.
- Ensuring that all responsibilities are met in accordance with company policies and procedures.
- Understanding the need for confidentiality when dealing with both internal and external information.
- To complete and keep updated the standard minimum AVC One competences requirement and customer specific training.

**You will need the following skills**:

- Excellent communication skills (both written and oral).
- Good PC skills with knowledge of Microsoft packages.
- Must be able to work to very high standards and liaise with clients and managers daily.
- Ability to work on your own to fault find and resolve onsite issues, but also able to work as part of a team.
- Ability to build and develop relationships and communicate with internal and external customers of all levels.
- Good time management skills, flexible and able to work varied hours if required.
- Previous customer services experience, preferably in an IT service delivery environment would be an advantage in this role.
- Current valid driving license essential (access to a company vehicle will be provided).
- Lenovo AWSP certification would be desirable but is not essential as full training will be given as part of the induction.

**Entry requirements**:

- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Working week**:
40 hours per week.

**Future prospects**:
Opportunity for progression through further training

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.