Head of Optimisation

3 weeks ago

Stirling, United Kingdom Sanderson Full time

**Who are Diligenta?**

Diligenta are the UK's Largest provider of outsourcing services to the Life & Pensions industry (L&P). Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is atthe heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

**The Opportunity**

Due to continued and substantial growth at Diligenta, we are looking for an experienced Optimisation & Insight Leader to take on the outstanding opportunity of Head of Optimisation & Insight to build a capability that allows us to utilise data to enablethe best possible operational performance. This position is critical to the effective execution of our customer responsibilities improving service and reducing delivery cost by optimising delivery.

**You'll be**:

- Responsible for understanding all work (system and customer generated). Ensuring the right work is completed in the right order through the most efficient channel.
- Required to connect front office and back-office demand to ensure effective and efficient execution
- Responsible for building driver-based forecasts, understanding workforce productivity and providing the information to enable maximum utilisation of resources
- Utilising the available data to create insights that allow us to optimise the operational delivery against business goals
- Providing operational performance reporting to enable an understanding of current and predicted performance
- Can demonstrate relevant experience in translating operational data into usable insight
- Have a good experience of workflow management and relevant workflow tools including developing and implementing new capabilities
- Have a track record of creating insight that has delivered operational improvement
- Hold experience in building new teams and capabilities

**The Perks**
- 25 days holidays + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme membership
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
- Access to our Confidential Helpline is available to be used by you and your family
- Develop your career through a wider global organisation of the TCS family

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