Employment Relations Advisor

6 months ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**ER Advisor**

**12 months FTC**

**Up to £28,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)**

**Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an ER Advisor and you’ll be a big part of this.

**Key responsibilities**
- Respond to all employment relations queries in line with our policies, and within our agreed SLAs after asking all relevant questions to fully understand the situation and query
- Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice, support and coaching
- Draft relevant letters ensuring they’re well written, grammatically and factually correct, include everything that is necessary, and written in a way that minimises risk
- Ensure stakeholders understand the policies, process, options / advice given and tools available
- Provide effective day to day administration in relation to these queries; for example, accurately logging calls, updating grievance spreadsheet
- Develop and maintain effective working relationships with all stakeholders
- Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback and ensuring an effective working relationship
- Use MI and anecdotal information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service
- Drive any relevant ‘focus’ area by updating/training colleagues within that area and making continuous improvements by e.g. simplifying any process and/or driving efficiencies
- Attend internal and external training courses as required
- Keep up to date with relevant internal and external information and provide options and recommendations where relevant
- Effectively contribute to, and influence where necessary, ad-hoc projects as required within and outside the team
- Provide face to face advice and note-taking support to managers in SSO and, occasionally, retail
- Maintain and develop supporting tools and materials, for example, policies and How to Guides
- Case manage complex cases, considering all components and formulate a strategy for a satisfactory resolution

**Required skills & experience**
- Ability to prioritise and work well under pressure
- Strong listening and communication skills - verbal and written
- Strong influencing, coaching skills and questioning techniques
- Attention to detail
- Proven ability to contribute and work as part of a team

**What's in it for me?**

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities**. **You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

  • Customer Relations Advisor

    5 months ago

    Eastleigh, United Kingdom Utilita Full time

    **Title**:Customer Relations Advisor **Department**:Customer Service **Location**:Remote / Chandlers Ford **Salary**: £23,352 **Hours**:Monday - Friday (08:00 - 17:00) **What we can offer you?** We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension...

  • HR Advisor

    5 months ago

    Eastleigh, United Kingdom Tate Full time

    **HR Advisor - Eastleigh - £42,000-£45,000 + bonus - Hybrid role working from home 2 days a week and 3 days a week in the office** **The HR Advisor duties include**: - Interacting and working collaboratively with Managers in the Executive Leadership Team and Senior Leadership Team providing comprehensive and timely advice and guidance on all ER issues...

  • HR Advisor

    2 weeks ago

    Eastleigh, United Kingdom CV-Library Full time

    HR Advisor £28,000 - £35,000 Eastleigh, Southampton Permanent Full Time CIPD level 5 pref Full time Mon - Fri Elite HR are delighted to be supporting with the recruitment for an HR Advisor to join a fantastic team based in Southampton. The ideal candidate will be supporting a busy team with a range of people issues as well as advising staff,...

  • Customer Service Advisor

    6 months ago

    Eastleigh, United Kingdom Service Care Full time

    **Job Title: Customer Service Advisor** **Basis: Temp Ongoing** **Hours: 37 Hours** **Work Pattern: Mon - Fri 08:30am - 5:00pm** **Type: Full-time** **Location: Eastleigh - SO50** The role of the Customer Service Centre (CSC) Advisor is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a...

  • Sales Advisor

    5 months ago

    Eastleigh, United Kingdom Hendy Group Full time

    Sales Advisor Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our Sales team at Ford** in Eastleigh.** **The Rewards**: As well as a competitive salary and performance...

  • Sales Advisor

    6 months ago

    Eastleigh, United Kingdom Renault UK Full time

    **Used Car Sales Advisor**: Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our Used Car Sales team at **Eastleigh FordStore & Renault.** **The Rewards**: As well as a...

  • Senior HR Advisor in Policy and Reward

    3 weeks ago

    Eastleigh, Hampshire, United Kingdom Hampshire and Isle of Wight Constabulary Full time

    About the RoleWe are seeking a skilled and experienced Senior HR Advisor to join our Policy and Reward team. The successful candidate will work closely with the People Services Manager to develop and implement HR policies and procedures that support the Constabulary's strategies and priorities.As a Senior HR Advisor, you will have a key role in leading on...

  • Sales Advisor

    5 months ago

    Eastleigh, United Kingdom H&M Group Full time

    Job Description These are permanent part-time positions offering 12, 16 & 20 hours per week. These positions will be based in the H&M Eastleigh store in the Swan Shopping Centre. As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you...

  • H&S Project Advisor

    2 months ago

    Eastleigh, United Kingdom CV-Library Full time

    H&S Project Advisor Eastleigh, Hampshire Monday to Friday, 08:00-17:00 Are you an experienced H&S Project Advisor looking for an new opportunity with a large FM company? A role has come available working for a leading facilities management company covering a wide range of commercial contracts across Hampshire, Surrey and into London. This role requires...

  • Sales Advisor

    6 months ago

    Eastleigh, United Kingdom Hendy Group Full time

    Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our Sales team at our **FordStore in Eastleigh.** **The Rewards**: As well as a competitive salary and performance...

  • Sales Advisor

    6 months ago

    Eastleigh, United Kingdom Evesons Fuels - Southampton Full time

    Job Advert **Sales Advisor** **Salary + Commission** Experienced Sales Advisor to work in a successful friendly team with experience of both inbound and outbound calls having excellent account management customer service skills. The role is fast paced and ideally suited to a person who can multitask and be part of a small friendly team. **The role**: -...

  • No7 Advisor

    6 months ago

    Eastleigh, United Kingdom Boots Full time

    Summary Job Reference: - 229044BR Eastleigh, Swan Centre Permanent 7.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7, Liz Earle,...

  • No7 Advisor

    6 months ago

    Eastleigh, United Kingdom No.7 Boots Full time

    Eastleigh, Swan Centre Part-Time Permanent - The salary for this role is £24,245.10 - £26,884.69 depending on location. - No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. - Who we are - Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We...

  • Sales Advisor

    6 months ago

    Eastleigh, United Kingdom NWF Fuels Full time

    **Sales Advisor** **Salary + Commission ** OTE Experienced Sales Advisor to work in a successful friendly team with experience of both inbound and outbound calls having excellent account management customer service skills. The role is fast paced and ideally suited to a person who can multitask and be part of a small friendly team. **The role**: -...

  • Senior HR Policy Advisor

    4 weeks ago

    Eastleigh, Hampshire, United Kingdom Hampshire and Isle of Wight Constabulary Full time

    Job Details Job Title: Senior HR Advisor in Policy and Reward Hampshire and Isle of Wight Constabulary Job Type: Permanent Work Location: Eastleigh Work Hours: 37 hours per week Advert Summary: We are seeking an HR professional to join our People and Development function as a Senior HR Advisor within the Policy and Reward team. Key Responsibilities Reporting...

  • No7 Advisor

    5 months ago

    Eastleigh, United Kingdom Boots Full time

    Summary Job Reference: - 218928BR Eastleigh, Swan Centre Permanent **The hourly rate for this role is £11.30 - £12.50 depending on location** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics...

  • No7 Advisor

    6 months ago

    Eastleigh, United Kingdom No.7 Boots Full time

    Eastleigh, Swan Centre Part-Time Permanent The hourly rate for this role is £11.30 - £12.50 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in...

  • No7 Advisor

    6 months ago

    Eastleigh, United Kingdom Boots Full time

    Summary Job Reference: - 225655BR Eastleigh, Swan Centre Permanent 7.5 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7, Liz Earle,...

  • Customer Service Advisor

    5 months ago

    Eastleigh, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 26 hours per week, any 3 in 6 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • Careers Advisor

    1 month ago

    Eastleigh, United Kingdom South Hampshire College’s Group Full time

    Care to Join Us?We currently have an exciting opportunity for a passionate, dedicated and skilled Careers Advisor. The post holder will work during term time 36 weeks per year, 37 hours a week. The information below provides more detail about the role and you may also wish to learn a little more about working for South Hampshire College Group by viewing the...