Benefit Advisor

2 weeks ago

Leeds, United Kingdom Hamara Healthy Living Centre, LS11 6RD Full time

**Job Summary/Main purpose of the job**:

- The main purpose is to empower our service users and support them to improve their confidence and capability, including in relation to finance.
- To advise on welfare benefits, debt, housing, immigration and discrimination.
- To provide advice to service users from a number of different ethnicities.
- Offer bespoke services for people with mental health problems, refugees and asylum seekers and service users that don’t have access to public funds.
- Provide mental health advocacy services and establish partnerships and referral pathways.
- Aim for excellence and support in our goal to be among the best advice services in the city, and one of the leading voluntary and community organisations in Leeds. We campaign for change to social policy to improve the well-being of the people and communities we support.

**Responsibilities/Main Duties**:
Working Relations:
**Internal**:
The appointed person will work closely with the Co-ordinator and the Community Connectors. S/he will report directly to the Co-ordinator and will provide regular updates on delivery.

**External**:
The post holder will work collaboratively with staff from LCC and the Third Sector, developing close working relationships with relevant statutory agencies.

**Main Tasks**:

- Our advice workers, working alongside volunteer advisers, are responsible for providing generalist and specialist advice to clients, including advice about financial confidence, welfare benefits, debt, housing, immigration, discrimination and other areas of public and social welfare law.
- Advice workers seek to support and empower clients to address their needs, and provide tailored casework when this is needed.
- Advice workers provide advice that is accessible by all clients, taking full account of clients’ communication and other needs.
- Advice workers provide services in a wide range of settings, including our own offices, those of partner agencies and client’s homes.
- Advice workers are required to undertake all their duties in accordance to Hamara’s policies and procedures, utilising national and local sources of information and guidance.
- To liaise with local agencies to ensure appropriate referral mechanisms are in place.
- To work jointly with colleagues in health, social care, education and others as necessary, where this adds value to the activities and outcomes.
- Contribute to setting up and running effective administrative, monitoring and evaluation systems.
- To encourage the involvement of local people in the co-production of and evaluating their impact.
- Complete Monitoring activity and evaluation documents with the support of the Co-ordinator.
- Provide regular progress reports to the Co-ordinator.

**Organisational Requirements**

**General**:

- To support colleagues with any operational needs, as and when required.
- To work outside of ordinary office hours, as required.
- To complete any other reasonable duties, as required.
- To respect and uphold Hamara’s written policies and procedures in place.
- To attend any meetings, as required.
- To commit to personal and professional development. This includes undertaking appropriate training where required, or requested to do so.
- To commit to the ethos and values of Hamara.
- Satisfactory DBS Clearance

**Equal Opportunities**:
Hamara is an equal opportunities employer. Hamara is committed to promoting anti-discriminatory practices within the society, the organisation and in the promotion of its services to the community. Hamara expects all employees to understand, comply with and to promote its policies in their work and to challenge prejudice and discrimination issues, as appropriate, and undertake any appropriate training.

**Safeguarding**:
Hamara is committed to ensuring the safeguarding and wellbeing of children and vulnerable adults, and all applicants and staff will be required to demonstrate understanding of and commitment to best safeguarding practice.

Please be aware, you may be expected to do conduct yourself in other ways and undertake different duties which are reasonable, in the opinion of the Company. Your job description is not limited and may be reasonably modified as necessary to meet the needs of the business.

**Employee**:
**Signed**

**Date**:
**Employer**:Hamara Healthy Living Centre

**Signed** R.Mohammad

**Date**:06/11/2023

**Date the Job Description was created**:
November 2023

**Date the Job Description was ratified**:
R.Mohammad

**Signature of Manager who has ratified the Job Description**:
R. Mohammad

**Criteria**

**Hamara Healthy Living Centre**

**Benefit & Advice/ Support Worker**

**Requirements**:
**Assessment**

Experience
- Experience of building relationships with a wide range of communities and stakeholders.
- Experience of building and maintaining relationships whilst maintaining professional boundaries.
- Experience of outreach work in deprived communities.
- Experience of working in a community se

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