Customer Service Advisor
5 months ago
Shepcote is a family run business founded in 1969. We pride ourselves on our first class products and first class service. We manufacture Marzipan Fruits and cake decorations under our own brand and for customers. We source and supply sugar and syrups and ingredients such as nuts, seeds and dried fruit and beans, pulses and gains to bakeries, health food shops and retail outlets. We employ 60 people in Production, Warehouse, Technical, H&S, Customer Service, Finance and Sales.
**The role**
We are looking for a Customer Service Advisor to handle customer/sales orders over the phone and build and maintain successful relationships with our customers. The role includes:
- Asking questions to understand what the customer wants and providing options and advice.
- Answering questions about our products and the company.
- Providing information about new products, clearance lines and other products on offer.
- Providing quotations and checking product availability.
- Going the ‘extra mile’ to help meet the sales quota and bring in future sales.
- Keeping records of calls and notes on customers on the company’s CRM system.
- Entering/updating customer orders/information on our database.
- Handling payment transactions.
- Processing and tracking orders, invoices, credit notes and collections.
- Handling queries and complaints.
- Escalating matters to the technical team or other people in the company where necessary.
- Performing administrative tasks as assigned by the Customer Service Manager.
**About you**:
- Friendly and outgoing, with a ‘can do’ attitude.
- Proven experience as a Customer Service/Sales Advisor, ideally in the food service sector.
- An excellent communicator, with good people skills, comfortable talking to customers over the phone.
- Work hard to know your product and can pass on what you know to your customers.
- Actively listen, offer options and find solutions.
- Have a good track record of getting things done on time and meeting targets.
- Accurate, organised and plan your work.
- Handle difficult situations well and resolve any issues or complaints calmly and professionally.
- Keen to help the company grow through customer relationships and first-class service.
**(Pay award pending 1st April)**
**Job Types**: Full-time, Permanent
**Salary**: £23,556.00 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
-
Customer Service Advisor
5 months ago
Driffield, United Kingdom Jewson Builders Merchants Full time**Customer Service Advisor** We’re looking for a motivated and driven individual to join our team in **Jewson Driffield **as an **Customer Service Advisor!** This role is working with **Jewson** as part of the Stark Building Materials UK. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials...
-
Customer Service Advisor
3 weeks ago
Driffield, United Kingdom CV-Library Full timeWe’re looking for a confident and ambitious Customer Service Advisor to join our client’s manufacturing business in Driffield. As a Customer Service Advisor, you will handle a variety of customer requests and assist individuals in placing orders through inbound and outbound calls or email. Your goal is to address enquiries efficiently,...
-
Customer Service Advisor
5 months ago
Driffield, United Kingdom Shepcote Distributors Ltd Full timeShepcote is a family run business founded in 1969. We pride ourselves on our first class products and first class service. We manufacture Marzipan Fruits and cake decorations under our own brand and for customers. We source and supply sugar and syrups and ingredients such as nuts, seeds and dried fruit and beans, pulses and gains to bakeries, health food...
-
Customer Advisor
7 months ago
Driffield, United Kingdom East Riding of Yorkshire Council Full time**The job itself**: We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Advisor based at the Driffield Multi Service Centre. We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including: - Generous leave entitlement - Access to...
-
Customer Advisor
5 months ago
Driffield, United Kingdom Boots Full timeSummary Job Reference: 230938BR - Job Reference: 2 3 0 9 3 8 B R Driffield, Middle Street South Permanent 14 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first...
-
Customer Advisor
6 months ago
Driffield, United Kingdom Boots Full timeSummary Job Reference: - 228598BR Driffield, Middle Street South Permanent 14 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...
-
Customer Service Advisor
6 months ago
Driffield and Rural, United Kingdom InXpress Full timeAt InXpress we are delighted to announce that due to rapid growth we are now recruiting for a Customer Service Executive. Our growing freight consultancy requires additional full time Customer Service Executive to work in its **Driifield Location** **Who we are**: We are part of a global franchise operation with over 400 offices worldwide and, working with...
-
Trainee Community Advisor
5 months ago
Driffield, United Kingdom 360 Resourcing Solutions Full timeTrainee Community Advisor - Fibre Optic Broadband **Salary**: £23,000 - £25,000 - Bonus and company car Are you a dynamic and personable individual with a passion for technology and excellent communication skills? We have an exciting opportunity for a Trainee Community Advisor to join my client's team, a leading Fibre Optic Broadband company, based...
-
Sales Advisor
5 months ago
Driffield, United Kingdom Parkdean Resorts Full timeHoliday Home Sales Advisor £24,334 - £40,000 OTE Skipsea Sands Holiday Park Join the Holiday Home Sales team as an Advisor and help turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set to...
-
Sales Advisor
5 months ago
Driffield, United Kingdom Parkdean Resorts Full timeHoliday Home Sales Advisor £24,334 - £40,000 OTE Skipsea Sands Holiday Park Join the Holiday Home Sales team as an Advisor and help to turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set to...
-
Sales Advisor
5 months ago
Driffield, United Kingdom Parkdean Resorts Full timeHoliday Home Sales Advisor £24,334 - £40,000 OTE Skipsea Sands Holiday Park Join the Holiday Home Sales team as an Advisor and help turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set to...
-
Sales Advisor
5 months ago
Driffield, United Kingdom Parkdean Resorts Full timeHoliday Home Sales Advisor £24,334 - £40,000 OTE Skipsea Sands Holiday Park Join the Holiday Home Sales team as an Advisor and help turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set to...
-
Customer Service Assistant
6 months ago
Driffield, United Kingdom G Boyes Ltd Full time**Company description** A family run rural garage established for over 50 years servicing and selling vehicles. **Job description** Assisting in a very busy service reception with booking work in using a diary system. Creating job cards, ordering and booking parts in using a dedicated computer system. Stock control and dealing with customers for drop off...
-
Contact Centre Agent Sales/customer Service
5 months ago
Driffield, United Kingdom Kingstown Associates Full timeKingstown Associates is a large Mail Order Company based on Kelleythorpe Industrial Estate in Driffield, East Yorkshire. Our main brands are Healthy Living Direct and Fashion Friendly. We are currently looking for **Contact Centre Agents** to take both inbound **Sales & Customer Service Calls** and perform processing and admin duties. Hours of work are...
-
Customer Service Representative
3 weeks ago
Little Driffield, East Yorkshire, United Kingdom Iceland Foods Full timeBe Part of Our Retail Team We are now recruiting for a Retail Assistant to join our supportive Iceland Foods team. As a Retail Assistant, you will be at the heart of our operation and play a key role in delivering great standards and a store to be proud of for our customers. We work hard to build a strong team dynamic which supports our colleagues to...
-
Customer Assistant
6 months ago
Driffield, United Kingdom Lidl in Deutschland Full timeSummary £12.40 - £13.00 per hour | 20 hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...
-
Customer Service Representative
3 weeks ago
Little Driffield, East Yorkshire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at the Driffield Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...
-
Customer Support Assistant
6 months ago
Driffield, United Kingdom Despatch Cloud Ltd Full timeWelcome to the world of Despatch Cloud - If you've ever indulged in a little online shopping spree (who hasn't, right?), chances are you've already interacted with us. We're a leading eCommerce post-purchase software company, on a mission to make the post-purchase journey a seamless one. Sounds exciting? Then read on, because we’re in pursuit of the best...
-
Customer Service Representative
3 weeks ago
Little Driffield, East Yorkshire, United Kingdom Tesco Full timeAbout the RoleAs a Tesco colleague, you will play a vital role in providing exceptional customer service and ensuring that our customers have a great shopping experience. You will be responsible for serving customers with passion and pride, greeting them with a smile, and making them feel welcome in our store.ResponsibilitiesKnow your customers and serve...
-
Service Engineer
6 months ago
Driffield, United Kingdom WCS Group Full timeDuties and Responsibilities:To undertake: Routine maintenance service Breakdown fault finding and rectification Installation works Refurbishment works Commissioning and onsite training of plant operators Manufacture / assembly work in accordance with the customer and To undertake goods inwards inspections for arrival of equipment on site To establish,...