Customer Service Advisor

6 months ago

Driffield, United Kingdom Jewson Builders Merchants Full time

**Customer Service Advisor**

We’re looking for a motivated and driven individual to join our team in **Jewson Driffield **as an **Customer Service Advisor**

This role is working with **Jewson** as part of the Stark Building Materials UK. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.
- **Is this role right for me?**_

Our **Customer Service Advisor **are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You’ll be the face (and voice) of the business, often the first point of contact a customer has with us. You’ll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.

Whilst previous merchant experience would be beneficial, were really looking for someone who is ready to progress within their career and thrives on customer interaction.

**Working Hours**: Monday-Friday 7:30am-5:00pm, every 2nd Saturday 8:00am-12:00pm

**Location**: Unit 1 - 17, Kelleythorpe Industrial Estate, Driffield YO25 9DJ
- **What will I be doing in the role?**_

**Customer Service Advisor **are an important contributor to the team’s shared success, the overall performance of the business and the positive experiences of our customers. To support our team and customers effectively you will;
- Get to know our product lines and services so you can offer help and advice
- Develop new customer accounts and lapsed accounts
- Build strong, effective relationships with customers and suppliers and ensure all customer orders are fulfilled in a timely fashion
- Use our systems to process and update customer orders at the trade counter
- Maximise all customer interactions to support achievement of sales targets through upselling and cross-selling relevant products, offering specific product advice
- Maintain stock levels in both the shop area, carrying out regular stock counts and maintaining pricing and promotional activity
- Keep the branch looking clean and tidy and make Health & Safety a priority
- Support the branch team to deliver success and suggest opportunities for continuous improvement
- **What will we offer you?**_

Stark Building Materials UK are pleased to offer you:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 33 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- STARK Life Assurance Scheme
- Access to a leading health and wellbeing portal
- **Are Jewson and Stark Building Materials UK inclusive employers?**_

At Stark Building Materials UK, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

**We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application question(s):

- Notice period length

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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