Customer Advisor

7 months ago

Driffield, United Kingdom East Riding of Yorkshire Council Full time

**The job itself**:
We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Advisor based at the Driffield Multi Service Centre.

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

- Generous leave entitlement
- Access to employer pension scheme
- Reduced cost membership at our Leisure Centres
- Shop and Save discounts at a variety of local shops

What you’ll be doing

Working as a Customer Advisor your role will be to provide a high-quality customer transaction, enquiry and information service to local residents.

About You

We are looking for a friendly and confident individual with excellent customer care and organisational skills.

You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communications skills and have an enthusiastic approach to delivering good customer service.

This job would suit someone with experience of working with the public.

You will need to demonstrate that you:

- Are a good team player who can easily adapt to new situations and are able to work on your own initiative.
- Have excellent IT skills and can use a wide range of systems whilst serving customers.
- Possess the ability to promote and utilise digital resources for effective service delivery.

In addition to your salary we offer a range of great benefits including:

- Generous leave entitlement
- High standard of training
- Local government pension scheme
- Car Salary Sacrifice Scheme
- Reduced cost membership at East Riding Leisure Centres
- Shop and Save discounts at a variety of local shops

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