Night Porter-epc

6 months ago

York, United Kingdom Serco Plc Full time

Duty Manager/ Night Porter
Emergency Planning College, York YO61 3EG
Permanent, Full Time, Shift work nights
- 10:30pm
- 7am, 40 hours per week
£27,091.94 per annum plus benefits

Serco are recruiting for a Duty Manager/ Night Porter to join our team based in York at the Emergency Planning College. This role is crucial to ensure that all guests receive a warm, memorable, and personalised welcome to the Hawkhills out of hours, setting the scene for their stay and ensuring that the guests need are anticipated and that any requests are actioned.

Our Duty Manager/ Night Porter will be responsible for completing administrative tasks accurately and within given deadlines. You will also work with the Security Contractor to be responsible for the security of the building and its guests overnight and to clean and set meeting rooms, associated public areas, and deliver tasks to the agreed standard and to guests’ specification.

Additionally, this role when required, will support the conference and events business in the day-to-day delivery of commercial events held at the Emergency Planning College. The range of events includes weddings, training/information seminars, conferences, publicity events, dinners and luncheons and other commercial activities. Working efficiently and effectively with all stakeholders to deliver service excellence throughout.

**Main Accountabilities**:
⦁ The post holder will be able to operate with mínimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven.
⦁ To ensure that all areas of responsibility are maintained to a high standard and are always presentable.
⦁ General cleaning (vacuuming, dusting, mopping, deep cleans etc).
⦁ To act as Duty Manager when required. (During out of hours Fire or Security incidents).
⦁ Enforce and monitor all health, safety, and sanitation standards in their area.
⦁ Providing excellent customer service to guests.
⦁ Handle guest complaints according to provided guidelines.
⦁ Oversee that all opening and closing duties across all areas are completed correctly and that cleanliness and maintenance are maintained.
⦁ Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
⦁ Perform any related security support duties as required overnight.
⦁ Communicate, work with, and build a good working relationship with Front Office Day team to ensure a consistent level of service is offered throughout the business 24 hours a day.
⦁ Set up rooms for meetings and events to the Estate standard, meeting guest requirements all with liaison from the Operations team and Bar & FOH Manager.
⦁ Carry out other tasks as required by management to meet the operational needs of the business.

**What you’ll need to do the role**:
⦁ Knowledge and experience of conference and event operations on a significant scale.
⦁ Ability to work on own initiative as well as part of a team.
⦁ Strong organisation, prioritisation, and communication skills, able to work within time constraints and prioritise tasks according to the needs of the Estate.
⦁ Awareness and understanding of Health and Safety standards in the conjunctions of events.
⦁ Capable of working calmly and accurately under pressure to strict deadlines
⦁ Ability to operate in a flexible, organised, consistent and committed manner.
⦁ Good customer service.

**What we offer**:
⦁ Competitive salaries with annual reviews
⦁ Up to 6% contributory pension scheme.
⦁ 25 days annual leave plus bank holidays.
⦁ A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
⦁ Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
⦁ A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
⦁ Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
⦁ Interesting and enjoyable work.
⦁ Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

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