Customer Service Executive

2 weeks ago

Sittingbourne, United Kingdom Crux Careers Full time

Sittingbourne
£20,000 - £26,500 per annum + bonus and commission - depending on experience.
Monday to Friday 9:00 - 18:00 and every other Saturday 9:00 - 17:00 (with a day in lieu). You will also receive 20 days annual leave + bank holidays.

Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.

Our client is a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.
They are looking for someone to join their team as a customer service support individual. Ideally will have previous experience working in a customer service role with fantastic telephone skills. You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.
If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.

**Key responsibilities include**:

- Responsible for handling calls from vendors, purchasers, landlords and tenants
- Taking ownership of customer enquiries from start to finish
- Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction
- Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing
- Instinctively know how to spot potential leads and refer customers to relevant colleagues
- Build meaningful relationships with your clients and the team in branch
- Updating and inputting of client records on the CRM database
- See a target and exceed it

Pay: £20,000.00-£26,500.00 per year

Work Location: In person

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