Customer Service Inbound

1 month ago

Nottingham, United Kingdom Flamingo Digital Full time

**Job description**

Flamingo Digital requires customer service agents to handle phone
calls for our client base, the job role requires speaking to both consumers and
business callers providing support and assistance whilst representing our
clients and their brands. Applicants must have excellent spelling, grammar,
strong command of the English language and the ability to think quickly
whilst on a call.

Attention to detail and good timekeeping is critical, You
will be acting as a virtual receptionist so are expected to professionally and
politely answer a call, following on-screen prompts and enact as required,
taking a phone number along with a brief message then use our systems to log
these details for our clients.

Ideal role for students, potential for additional ad-hoc hours.

SKILLS NEEDED
Excellent timekeeping
Excellent spelling and grammar
Applicants need to be happy to be featured in social media pictures, videos and
updates.
Numeracy
Ability to follow instructions
WORKING HOURS includes full and part time available. Various shift patterns available.
HOURLY RATE NMW
ADDITIONAL EMPLOYABILITY SUPPORT
Communications skills
Telephone manner and how to speak to both business and consumer callers
Confidence building
Foundation level i.t skills
Social media training
What a brand is and how to represent one
Professional office conduct

**Job Types**: Part-time, Temporary, Contract, Permanent

National minimum wage

**Job Types**: Part-time, Temp to perm

Part-time hours: 20-40 per week

**Salary**: £10.42 per hour NMW dependant on age

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Expected start date: 01/09/2023

**Job Types**: Full-time, Part-time, Permanent, Temporary contract
Contract length: 3 months
Part-time hours: 40 per week

**Salary**: £10.42 per hour

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- NG51DG: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 01/09/2023

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