Customer Service Advisor

2 months ago

Belfast, United Kingdom Student Roost Full time

**Night Owl required Customer Service Advisor - Nights**
We're Student Roost. An owner and operator of purpose-built student accommodation across the UK. Were not quite the new kids on the block, having already created a portfolio of over 19,000 beds and ambition to increase that further in the near future; but were at the very beginning of building our brand, our culture and our DNA. That makes it a really exciting time to join us.

We're already a team madeup of really great people and were a business who will endeavour always to dothe right thing, in the right way truly putting students experience, welfareand safety at the top of our agenda.

Weve all heard if you build it they will come; we believe if you build it right, they will stay: that goes for both our residents and our people. We want to be a stable, welcoming, and safe backdrop to our residents entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think its only right thatyou do that in an organisation, environment and a team that you love being apart of.

We think theres a difference between offering a 24/7 presence and a 24/7 service; having someone on hand isnt the same as having great service, around the clock. Instead, we prefer to say were always here.

**Key responsibilities for our Night Owls**:

- At the top of your agenda will be to maintain, adhere andfollow all our company health & Safety policies and processes. Includingincident reporting & escalation process, working within the guidelines ofGDPR, Carry out building patrols, supporting residents with any concerns or complaints in acalm and professional manner and maintaining clear logs of your activitiesthroughout your night shift, for a clear handover to your colleagues on thenext shift.
- You will have the important job of collecting payments fromour residents, ensuring that sales targets are achieved, receiving delivery of postand deliveries for our residents and scheduling & completing show flatviewings.
- Teamwork makes the dream work, so we ask you to support ourHousekeepers to ensure common rooms and lounges are neat and tidy, keeping ourvalue-add services in good working order such as snacks and refreshments and tofacilitate with some exciting evening events for our residents and generalsupport and guidance for our residents throughout the night.

**Experience and Skills Required**:

- We would love someone on board with experience working in afast-paced customer service or sales environment, along with front linecustomer service delivery.
- Ideally our new Night Owl will have worked in hotels or similar hospitality environments. If you have experience working night shifts and previously worked in student accommodation, then amazing If not, dont worry this isnt essential.
- We dont expect a tech wizard, however you should be computer literate and proficient with Microsoft packages including Word, Excel and PowerPoint. Excellent written and verbal language is also required.
- We pride ourselves on how awesome our teams are, so we arelooking for a conscientious and a well-presented individual to add to this. Youmust also have the ability to communicate with colleagues and residents alike and be flexible whilst adding value to the Student Roost team.

**The Benefit of working at Student Roost**:
In return for all the hard work and effort our teams put in, our Night Owls receive some amazing benefits for being a part of the Roost including the following:

- A Competitive Salary to reflect theamazing work you do for us
- Giving you that well-deserved time torest with an enhanced holiday allowance
- An additional day off to celebrateyour birthday
- Competitive Maternity & Paternitypackages to help you spend time with your little ones
- A pension scheme that allows you toplan for the future
- Super added extra benefits and achance to save the pennies via our Perk Box membership
- Fantastic support is available for you 24/7 for all of lifes ups and downs

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