Customer Service Advisor

2 weeks ago

Belfast, United Kingdom CCA Recruitment Full time

**Customer Service Advisor - Belfast**

**Job Title**: Customer Service Advisor/Customer Care Specialist

**Location**: Belfast

**Salary**: £20,487 (£10.51 per hour) + Bonus Opportunities of up to £1,440

**Contract**: Permanent

**Hours**: Full Time, 37.5 hours per week

**Shifts**:Shifts between 8am - 6pm Monday - Friday & 1 in 4 Saturdays 9am - 12pm

**Start Date**: 9th January

CCA Recruitment as excited to be working with a multinational healthcare company, recruiting for Customer Service Advisors to join their care team. The company are specialists in their field, supplying and developing products for clients and pharmacies.

They are looking for Customer Service Advisors who have a genuine customer care and empathy, as well as the ability to work in a fast-paced environment. You will be taking inbound calls, dealing with customer queries and taking or making changes to orders.

**Responsibilities of a Customer Service Advisor**:

- Providing high quality customer service to existing and new customers over the telephone
- Taking orders, offering product and/or service advice
- Effectively handling customer /order queries
- Order entry; Prescriptions: Commercial orders; mail orders; samples
- Prescription handling and management of prescription processes
- At all times assessing the customer care processes to ensure that they are adding value to the customer and the business
- Positively influence colleagues and be enthusiastic to daily goals and targets
- Conduct yourself in a professional manner at all times. Be conscious that you are a representative of the Customer Care Department
- At all times assessing the customer care processes to ensure that they are adding value to the customer and the business
- Customer retention by being polite, courteous and effective customer handling
- Carry out other duties as instructed by your line manager
- Treat all information with sensitivity and ensure that confidential data about the customer is not disclosed to third parties as per Data Protection Act 1998

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

**Job Types**: Full-time, Permanent

**Salary**: £20,487.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Belfast

Expected start date: 09/01/2023

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