European Fund Administrator

7 months ago

Potters Bar, United Kingdom Canada Life Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Purpose**:
Working within the Investment Operations area of the European Investment Financial Services which provides professional Investment Services to multiple clients in respect to Assets Under Administration.

The primary purpose of this role is to contribute to the above objective by working with other Fund Administrators within an Operational team to carry out day to day tasks required to provide consistent professional quality services to clients in line with benchmarks per service level agreements, internal policies and external regulations.

Services provided include Asset Servicing functions covering asset set ups & maintenance, Corporate Actions and Income.

**Key Accountabilities**:

- Perform daily Investment operational tasks including processing Corporate Actions and coding income on our Investment system, setting up assets & maintaining our asset universe including pricing assets, liaising with other teams to obtain information & resolve queries in order to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
- Help to develop and maintain effective training programme (eg procedure notes, workshops, induction programmes) and provide training to others within the team
- To help monitor and report on the effectiveness and efficiency of the overall process. To implement continuous process improvements & contribute to projects to meet customer needs and company objectives. To help ensure controls are maintained and documentation kept up to date in line with internal and external policy/requirements (eg. ICOFR)
- KPI preparation - To help produce, implement and report key performance indicators to measure the effectiveness of the team and ensure service standards are met.
- Contributing to departmental objectives, and promoting a positive working environment
- Pro-actively prevent, identify and resolve issues and errors in a timely manner reporting and escalating issues and risks as appropriate.

**Desired Knowledge / Experience / Skills**:

- Accuracy and attention to detail
- Excellent communication skills
- Excellent customer service ethic
- Team working/motivating
- Managing tasks to meet deadlines
- Solidly numerate
- Ability to work collaboratively and adjust to fluctuating work volumes
- Ability to work independently as and when required, should be proactive using initiative and demonstrating commitment to getting the job done and take personal responsibility

**Benefits of working at Canada Life**

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

**How we work at Canada Life**

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

**Diversity and inclusion**

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues

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