Customer Host Supervisor
7 months ago
**Job description**
**WHO YOU ARE**
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
**PRIMARY OBJECTIVE OF THE JOB**
The Customer Host Supervisor supports the team in ensuring we are leading the way in being a sociable retailer, through delivering the best Customer experience in our shops. In this role you will be responsible for working alongside the store manager and deputy manager to deliver a great in store experience whilst delivering strong store visual and operational standards and supporting the development and training of our teams.
**WHAT YOU’LL BE DOING**
Customer Service & Sales
- You will be responsible for leading by example, and coaching others where needed, to make sure that our customers feel welcome and are offered excellent customer service.
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Ensuring that Product presentation and Shop visual standards are always excellent.
- Responding to customer feedback and queries when needed, ensuring the customer is always happy.
Operational Support
- A key member of the management team supporting the coordinating promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions as they arise.
- Responsible for processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- To support in leading a motivated and valued team, through praise and recognition.
- A good understanding of and ability to communicate to the team, the shops Key Performance Indicators (KPI).
- A team player and instrumental in Team Briefs, including leading these in management absence to ensure the team are set up with the information and motivation to achieve targets.
- Responsible for delegating tasks to the team appropriately to ensure the day to day running of the shop.
- To seek out opportunities to train and develop the team to support with the efficiency and smooth running of the shop.
**WHAT WE’LL OFFER YOU**
As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity - Up to 28 days holiday per annum - 2 days (paid - contracted hours) per year to volunteer in the local community - 50% discount - Annual uniform allowance - BUPA Dental Insurance - Healthcare cash plan and Life Assurance - Interest free season ticket loan - Pension Contribution
**OTHER**
Job Reference: CHE03918
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