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Receptionist

3 months ago

Luton, United Kingdom Luton Hoo Hotel, Golf & Spa Full time

**Receptionist**:

- Competitive salary, plus service charge

**We treat our people like family and our guests like royalty**

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

We are looking for a full time **Receptionist** to join our amazing Front of House Team.

Working 40 hours per week, 5 days out of 7 (shifts)

As a **Receptionist** you will play a vital part in ensuring that guests receive the warmest five star welcome and that they feel looked after from arrival to departure. Working as part of a small reception team you will be professional, courteous and welcoming. You will be responsible for the arrival and departure of each guest and must ensure prior to arrival that all arrangements have been completed. The **Receptionist** role will involve cash handling and credit card transactions as well as taking reservations and answering guest queries face-to-face and by telephone. This is a fantastic opportunity for you to grow and develop and to gain invaluable customer service skills in a varied five star environment.

**What we are looking for**:

- Enthusiasm, dedication and the ability to work in a team
- Excellent customer care and communication skills
- The ability to interact with colleagues and guests in a friendly and professional manner
- Be well presented and able to remain calm under pressure
- Previous experience in Front of House or a Customer Service based role beneficial
- IT skills and experience with hotel software is desirable but not essential

**Why work at Luton Hoo**:
As an accredited Investor in People, we are dedicated to the development of our staff and offer a great range of benefits including:

- Meals are provided by our talented kitchen team
- Enhanced holiday allowance after 5 years' service
- We have plenty of free parking
- We also have amazing recognition awards for exceptional cus