Customer Service
2 months ago
Mersona Limited is an established manufacturing and distribution centre; providing a dedicated service to the Scrivens Opticins and Hearing Care Group.
As a Customer Services / Order Entry Assistant, you will be part of the team responsible for fulfilling customer optical orders by achieving local process goals, and responding to all queries and requests from Scrivens branches. All tasks are to be completed in a timely, courteous and professional manner, whilst maintaining great relationships with branch staff.
Principle duties include, but are not limited to:
- Supporting optical and hearing care branches by answering queries and providing order information.
- Entering optical orders onto business systems for production.
- Placing orders with approved optical suppliers.
- Generating and receipting product invoices.
- Receiving supplied product and allocating to production orders.
- Locating and ‘fast-tracking’ orders through the production process.
Basic optical experience would be beneficial, but not essential. ‘On-the-job’ training for the role will be provided by our dynamic and friendly team.
Key skills and characteristics:
- Excellent communication skills.
- Great rapport building ability.
- Attention to detail.
- Be able to work in a busy and fast paced environment.
- IT literate (familiar with Microsoft Office tools - Word / Excel).
- Good time keeping and attendance.
6 month’s probationary period with performance review.
20 day’s annual leave, plus Bank Holidays.
**Job Types**: Full-time, Permanent
**Salary**: From £20,319.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CX001
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