Application Support Specialist

2 weeks ago

Basildon, United Kingdom Evri Full time

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you _feel_ what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We are looking for an **Application Support Specialist** to support the day to day running of the Fulfilment Technology stack from an App Specialist angle.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply

**You will be accountable for**:

- Ensuring all documentation relating to Application processes and functionality is in place and updated alongside technical development
- Maintaining an uptime on all system endpoints to a region of 99.9%
- Accurately prioritise and categorise requests or incidents alongside the priority levels set by the business.
- Escalation of unresolved issues to the relevant SME
- Proactively monitor inbound and outbound data to prevent and reduce incidents.
- Cross-skilling with other members of the Technology team assist in other areas of the platform lifecycle
- Providing both frequent and ad-hoc reporting to business members as required utilising MySQL and business intelligence tooling

**To be successful in this role you will require the following**
- 3+ years' experience in IT
- General education of GCSE level A-C is required
- Experience in front line technical support
- Hands on experience with Cloud based infrastructure (AWS)
- Experience with monitoring tooling such as CloudWatch, Sentry, and App Dynamics
- Highly competent reading and writing SQL based queries, specifically MySQL
- Knowledge and hands on experience with at least 1 scripting programming language
- System Analysis skills are a must
- Technically knowledgeable in software development concepts
- Understanding of technology stack Front-end/Back-end/Cloud
- Proficiency in using Slack and Trello
- Previous experience within International Logistics would be advantageous

**Why Work Here?**

We’re constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here’s some of what we currently offer:

- Flexible working; work from home, or in the office - whatever suits you. You can also choose your working pattern - if you’d like to work full-time, or part-time, just let us know
- 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
- Bonus Scheme; an annual bonus that can earn up to £2,625 if you really push the boundaries
- Career progression framework; map out your next steps in your career
- Pension; 3% employer contribution on top of what you choose to commit yourself
- A range of discounts from our clients
- We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.

Reference Number: HER998433-3463571

Location: Basildon

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