Complaints Expert
5 months ago
**Complaints Expert - salary ranges from £23,900 - £25,700**
**Location**:Sheffield, Eastleigh, York, Perth, Bristol
Are you passionate about delivering brilliant customer experience and helping customers when they need it most? We are looking for people to support our customers when things go wrong and help to put things right. People who truly care and are willing to go the extra mile to help our customers. People like you
**A bit about the job**:
You will be responsible for managing customer complaints, ensuring we deliver a fair customer outcome and meet our regulatory requirements. You will be reviewing what's gone wrong and discussing with the customer the best way to resolve their concerns and be able to respond confidently in writing.
You will be motivated and proactive, looking for the opportunity to really make a difference and help us learn from what's gone wrong. You will be managing complaints across multiple products so lots of opportunity to learn new skills. You'll receive plenty of training and support along the way.
**Skills and experience we're looking for**:
- Has excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
- The ability to independently assess individual customer experience and effectively agree the right resolution and has passion for making things better and driving improvement
- You enjoy working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations
- The ability to manage your own workload, whilst working in a great team environment
- Has experience of managing customer dissatisfaction, worked in a customer facing role or a complaints team would be great, but not essential
**What you'll get for this role**:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary ranges from **£23,900 - £25,700 **(depending on skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
- Generous **pension **scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days **holiday **plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% **discount on Aviva products **, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our **Matching Share Plan **and share in the success of Aviva with our **Save As You Earn **scheme
- Brilliantly **supportive policies **including parental and carer's leave
- ** Flexible benefits **to suit you, including **sustainability options **such as cycle to work
- Make a difference, be part of our **Aviva Communities **and use your 3 **paid volunteering days to help others**:
- We take your **wellbeing **seriously with lots of support and tools
**Please note this job role is not sponsorable under the **Home Office points based system.**
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
-
Complaints Expert
5 months ago
Sheffield, United Kingdom Aviva Full timeComplaints Expert - salary ranges from £22,000 - £27,000 Location: Norwich, York, Sheffield, Eastleigh, Perth Are you passionate about delivering brilliant customer experience and helping customers when they need it most? We are looking for people to support our customers when things go wrong and help to put things right. People who truly care and are...
-
Complaints Expert
5 months ago
Sheffield, United Kingdom Aviva Full timeComplaints Expert - salary ranges from £23,900 - £25,700 Location: Sheffield, Eastleigh, York, Perth, Bristol Are you passionate about delivering brilliant customer experience and helping customers when they need it most? We are looking for people to support our customers when things go wrong and help to put things right. People who truly care and are...
-
Head of Complaints
7 months ago
Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full timeWe are delighted to be recruiting substantively to the Head of Complaints here at Sheffield Health and Social Care. This is a senior leadership position in the Quality Directorate with responsibility for the Complaints department. The postholder will have a key role in continuing to provide robust leadership, lead the development of policies and procedures...
-
Conduct Risk Lawyer
5 months ago
Sheffield, United Kingdom Kennedys Full timeKennedys is looking for a Conduct Risk lawyer to join our Risk & Compliance team (in any of our offices) who provide expert information, advice and guidance to the Firm on professional responsibility, risk and compliance issues. This role will be responsible for reviewing our complaints procedures/policies and developing complaints handling processes which...
-
Customer Service Specialist
2 weeks ago
Sheffield, Sheffield, United Kingdom The Sherwin-Williams Company Full timePOSITION SUMMARYAs a Customer Service Specialist, you will provide exceptional support to internal and external customers, resolving complex issues and building strong relationships. Your expertise in Turkish language will enable you to effectively communicate with customers and provide tailored solutions.The ideal candidate will have a strong background in...
-
Environmental Health Specialist
1 month ago
Sheffield, Sheffield, United Kingdom Local Authority Full timeRole:Environmental Health OfficerClient: Local AuthorityRate: £30-£32 Per Hour/UmbrellaRemote workingContract: 12 monthsOur client, a reputable Local Authority, is seeking a skilled Environmental Health Officer to work remotely. As a key member of their team, you will be responsible for ensuring the health and safety of the community by enforcing...
-
Environmental Health Specialist
1 month ago
Sheffield, Sheffield, United Kingdom Local Authority Full timeRole:Environmental Health OfficerClient: Local AuthorityRate: £30-£32 Per Hour/UmbrellaRemote workingContract: 12 monthsOur client, a reputable Local Authority, is seeking a skilled Environmental Health Officer to work remotely. As a key member of their team, you will be responsible for ensuring the health and safety of the community by enforcing...
-
Export Coordinator
4 weeks ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeSue Ross Recruitment Ltd is seeking an experienced Export Administrator to provide exceptional customer service and support to our client, a leading manufacturing company based in the North of Sheffield.Key Responsibilities:Export Paperwork and Certifications: Ensure accurate and timely completion of export documentation, including customs forms and...
-
Export Coordinator
4 weeks ago
Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full timeSue Ross Recruitment Ltd is seeking an experienced Export Administrator to provide exceptional customer service and support to our client, a leading manufacturing company based in the North of Sheffield.Key Responsibilities:Export Paperwork and Certifications: Ensure accurate and timely completion of export documentation, including customs forms and...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Aviva Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Expert to join our team at Aviva. As a Customer Service Expert, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide high-quality customer service to...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Aviva Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Expert to join our team at Aviva. As a Customer Service Expert, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide high-quality customer service to...
-
Technical Services Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full timeElevation Recruitment Group is seeking a Technical Services Manager to oversee and maintain a robust quality assurance program for a growing business in the FMCG sector. The ideal candidate will ensure product safety, legality, and consistent exceedance of customer expectations.Key responsibilities include:Maintaining a full product risk assessment of each...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom The Sherwin-Williams Company Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to internal and external customers.Key ResponsibilitiesProvide customer service to internal and external customers via phone, email, and in-person.Resolve customer...
-
Head of Vigilance
5 months ago
Sheffield, United Kingdom Sinclair Full timeWe have a new position at Sinclair for a Head of Vigilance. This role is to supervise and support the Vigilance Team for complaint handling, medical device reporting and supporting the manufacturers to investigate complaints for Injectables and Active Device products in accordance with global regulatory requirements and internal policies and procedures. You...
-
Technical Services Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full timeTechnical Services ManagerElevation Recruitment Group is seeking a highly skilled Technical Services Manager to join their team in Sheffield. The ideal candidate will have a strong background in food science and technology, with experience in quality assurance and regulatory compliance.As a Technical Services Manager, you will be responsible for maintaining...
-
Civil Legal Support
5 months ago
Sheffield, United Kingdom Best Solicitors Full time**Department: Civil** We are excited to announced that our Civil Department at Best Solicitors is growing, and we currently have an opportunity for an Admin Support to join the team. **About Us**: Here at Best Solicitors we are committed to providing access to justice and bringing a personal, professional legal service to the people of Sheffield. Best...
-
Conveyancing Legal Assistant
5 months ago
Sheffield, United Kingdom Best Solicitors Full time**Conveyancing Legal Assistant** Department: Conveyancing Department We currently have an opportunity for a Conveyancing Legal Assistant to join the team. **About Us**: Here at Best Solicitors we are committed to providing access to justice and bringing a personal, professional legal service to the people of Sheffield. Best Solicitors was formed in 2001...
-
Assistant Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom Central Full timeRole: Assistant ManagerLocation: CentralSalary: Up to £28,000Contract: PermanentAbout Us:Central is a leading entertainment company with multiple venues across the UK. Our mission is to provide an exceptional experience for our guests, with a wide range of activities, including bowling, arcades, and more.Job Summary:Previous hospitality experience is...
-
Customer Experience Specialist
4 weeks ago
Sheffield, Sheffield, United Kingdom Rank Interactive Full timeCustomer Experience ExecutiveJoin Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels. As a key member of our team, you will be responsible for building strong relationships with customers, resolving complaints, and providing a credible and reliable image of...
-
Customer Experience Specialist
4 weeks ago
Sheffield, Sheffield, United Kingdom Rank Interactive Full timeCustomer Experience ExecutiveJoin Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels. As a key member of our team, you will be responsible for building strong relationships with customers, resolving complaints, and providing a credible and reliable image of...