Trade Counter Sales Person
6 months ago
**About us**
BBS Plumbing & Heating Supplies is a local independent family-owned plumbing & heating merchant. We’ve been established since 1933, so what we don’t know about plumbing, heating, bathrooms, and outstanding service, is not worth knowing Over the past ten years the business has developed extensively growing from a single branch to several. We now have branches and bathroom showrooms located across Bristol, Bath, and Yate, with more in mind.
**What makes us different?**
- Work-life balance - Bank holidays off, Sundays off and you won’t be expected to work every Saturday either
- Family-owned - treating you like family, not a number.
- Progression - we promote from within, so it’s easy to progress with us.
- Family-fun days - football, shooting, golf, ladies’ days and more.
- Mental health - providing you with a counselling EAP service and more.
- Performance bonus - achievable and generous to aid financial wellbeing.
- Holidays - 25 days holiday as standard plus bank holidays on top.
- Sick pay - paying you up to 5 days sick per rolling year.
- Staff discount - for you, your friends, and your family.
- Pension - saving for the future, we’ve got this covered.
- Cycle to work - we’ll help fund this through salary sacrifice.
- Shopping discounts - helping your income stretch further.
- BBS culture - where you’re encouraged to Be brilliant, Be yourself & Succeed.
**The role**
An exciting opportunity has developed in our Bath branch for you to become our next Trade Counter Sales superstar. You’ll be responsible for providing excellent customer service to our customer base, as well as occasionally assisting our warehouse team. This is a fun and fast paced environment, with opportunity for career development.
**Key responsibilities**
- Greeting, serving, and assisting customers over the counter.
- Liaising with customers over the phone, taking sales and returning calls.
- Providing customers with advice and guidance on product selection.
- Quoting and following up on quotes.
- Following company procedures for sales/returns.
- Taking cash and card payments.
- Ensure customer complaints are dealt with promptly and efficiently.
- Maintaining counter standards ensuring it is always clean and tidy.
- Keeping the counter restocked/merchandised.
- Keeping up to date with promotions and updating displays.
- Adherence to health and safety legislation.
- Supporting the warehouse team occasionally.
**About you**
You will have a passion for delivering excellent customer service, have a great phone manner and the ability to work using your initiative. You will have an outgoing personality and enjoy engaging with customers to build strong relationships. You’ll be someone willing to go the extra mile in our rapidly growing business, with a strong work ethic, a willingness to learn and make a difference. You must be ambitious, self-motivated, customer focused and enjoy working within a team.
**Skills**
- At least one years’ experience of working in a trade merchant or trade industry (advantageous).
- Experience of working on a trade counter preferred but training will be provided.
- Excellent customer service skills with a customer first approach.
- Ability to manage and prioritise workload.
- Excellent communication skills.
- Leadership qualities.
- Passionate about building knowledge.
- Ambitious to develop a career with us and progress as we grow.
Working hours: 42.5 hours per week Monday to Friday 07.30am - 5.00pm and 1 Saturday in every 4 weeks (8am-12.30pm).
Our company values inclusion and diversity, we are an equal opportunities employer.
**Job Types**: Full-time, Permanent
**Salary**: £26,750.00-£27,750.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- counter sales: 1 year (required)
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Bath, BA1 3EH (required)
Work Location: In person
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