Customer Services Supervisor

6 days ago

Watford, United Kingdom Mayfield Villages Full time

**_This is a 12 month Fixed term contract position._**

The role of **Customer Services Supervisor** in our reception team will be based at our Mayfield retirement village in Watford. Mayfield Watford is part of a buzzing residential neighbourhood which includes facilities such as a shop, food and beverage outlet, leisure club and a beautiful riverside park.

Mayfield villages comprises of owners, who permanently reside on site within their own private homes and who pay a management fee for the upkeep of their properties and access to services on site. In addition the village hosts external customers and this role is responsible for providing a first class, positive experience for all.

Reporting into the Deputy General Manager, Mayfield’s **Customer Services Supervisor** is responsible for managing the reception area and are the first line support for all our owners and external customers.

Day to day you will supervise a small team, you will work to maintain department facilities, standards of presentation and levels of service to a level that achieves and exceeds customer expectations. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
- Experience dealing with customers on a regular basis with the ability to influence and liaise with people at all levels.
- Excellent communication and relationship building skills to ensure the guest receive the highest quality of service and customer engagement is high.
- Experience of line managing a team
- Ability to hold conversations with owners and guests, being attentive to their needs and spot opportunities to upsell.
- Team working to ensure that all reception duties are carried out effectively.
- Ability to deal with queries in an efficient and diplomatic way.
- Strong attention to detail and ability to work under pressure.
- Experience of working in a customer facing role.
- Self-motivated and driven by standards
- Excellent organisation skills with the ability to prioritise and produce creative solutions
- Accurate cash handling skills.
- Flexible approach to daily duties and shift patterns

**In Return You Will Receive**:

- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Refer a friend bonus scheme
- Free uniform and a lot more
- Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’_

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