Customer Service Consultant

1 month ago


Liverpool, United Kingdom Royal London Group Full time

**Job Title**: Customer Service Consultant (Police Mutual)

**Contract Type**: Permanent

**Location**: Liverpool

**Working style**: Hybrid - home/office based

**Closing date**: 8th December 2023

Based in the heart of Liverpool close to Moorfields train station and Lime Street, Police Mutual are passionate about Police and Military welfare, delivering a fantastic member experience and simple solutions for absolute peace of mind to our Police Mutual and Forces Mutual Members.

We currently have an exciting opportunity for a Customer Service Advisor to join our General Insurance team working Monday to Friday, 9am - 5pm, delivering excellent customer service to our Police Mutual members and Forces Mutual customers.

In October 2020 Police Mutual were acquired by Royal London Group.

About the role

Be the first point of contact for our members, dealing with all elements of customer queries including taking inbound calls and making outbound calls where necessary
Look for new business opportunities while supporting customers to ensure they are on the best insurance policies
About you

Previous experience of working within an office based, telephony role
Excellent communication skills and attention to detail
Quality Customer Service
About Police Mutual

Police Mutual is part of Royal London, the largest mutual life, pensions and investment company in the UK. Police Mutual is a financial services provider that puts the interests of the Police community first. Our range of products and services are available exclusively to Police Officers, Staff, their families, and the wider Police family.

Having served the Police community for over 150 years, improving the financial lives and the wellbeing of the Police family is what Police Mutual are all about. We’ve put in place a wide range of initiatives, services and support to make a positive difference to the lives of serving and retired Police Officers.

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.



  • Liverpool, United Kingdom Royal London Group Full time

    **Job Title**: Customer Service Consultant (Police Mutual) **Contract Type**: Permanent **Location**: Liverpool **Closing date**: 23rd February 2023 About the role We currently have an exciting opportunity for a Customer Service Consultant to join our General Insurance team working Monday to Friday, 9am - 5pm, delivering excellent customer service to...


  • Liverpool, United Kingdom Avela Home Service Full time

    **Avela Home Service - Customer Service Advisor** **Salary**:£23,000 per annum **Hours of Work**:40 hours per week **Location**: Office-based working from our Matchworks office in Liverpool. **Contract Type**:6-month fixed term contract **Closing Date**:14 November 2023, 5pm **Recruitment Date**: 21 November 2023 - **This role is offered through our...


  • Liverpool, United Kingdom Royal London Group Full time

    **Job Title**: Customer Service Consultant (Police Mutual) **Contract Type**: Permanent **Location**: Liverpool **Closing date**: 8th May 2023 About the role We currently have an exciting opportunity for a Customer Service Consultant to join our General Insurance team working Monday to Friday, 9am - 5pm, delivering excellent customer service to our...


  • Liverpool, United Kingdom Royal London Group Full time

    **Job Title**: Customer Service Consultant (Police Mutual) **Contract Type**: Permanent **Location**: Liverpool **Closing date**: 23rd April 2023 About the role We currently have an exciting opportunity for a Customer Service Consultant to join our General Insurance team working Monday to Friday, 9am - 5pm, delivering excellent customer service to our...


  • Liverpool, United Kingdom Telstra Full time

    Employment TypeCasualClosing Date22 Sept 2023 11:59pmJob TitleCustomer Service and Sales Consultant - Sydney and SurroundsJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Liverpool, United Kingdom PUIG Full time

    The Opportunity Founded in 1870 by Cornish barber William Penhaligon, Penhaligon's is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we're rather obsessed with fragrance. If you're ready to start your olfactive expedition, it would be marvellous to meet you......


  • Liverpool, United Kingdom Tout's Company Full time

    Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. **Responsibilities**: - Respond to...


  • Liverpool, United Kingdom The Solution Automotive Recruitment Full time €32,000

    We are looking for an experienced Service Advisor for a competitive role in the Liverpool area Make customers aware of additional products and services available to them Initiate service documentation, job card production and update customer records and follow-up systems Record customer prospect details accurately and in accordance with Data Protection...


  • Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS) Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main...


  • Liverpool, United Kingdom French Selection UK Full time €28,000

    FRENCH SELECTION (FS) Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main...


  • Liverpool, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...


  • Liverpool, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...


  • Liverpool, United Kingdom Institute of the Motor Industry. limited Full time

    Find jobs in the automotive retail industry Vacancy - Service Advisor - LiverpoolOur client, a fantastic employer, is looking to recruit an experienced Automotive Service Advisor.As a Service Advisor your role will include:Being the first point of contact for customers in the Aftersales department.You will check vehicles in and out, liaise with your...


  • Liverpool, United Kingdom FRENCH SELECTION Full time

    FRENCH SELECTION (FS) Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main...


  • Liverpool, United Kingdom Interaction Recruitment Full time

    Customer Service Advisor 3 Weeks On Site in Birkenhead, Moving to Home Based Afterwards 10 Minutes From Liverpool City Centre!! **Must be live in or close to Liverpool/Birkenhead** Role Profile: Contract: Temporary to Permanent Hourly Rate: £11.44ph - Paid Weekly Hours: Full Time, Monday - Friday fully flexible between 8am-6pm; Paid Training: Full...


  • Liverpool, United Kingdom Acorn Insurance Ltd Full time

    Job Title: Customer Service Representative Location: Liverpool, Hybrid Salary: £24,255 to £27,876 OTE* including £2,000 performance related bonus per annum, once established within your role. Job Type: Full Time, Permanent Working hours: Full Time; You will be working Monday to Friday, 37.5 hours a week between 8:00am and 19:30pm on a three-week...


  • Liverpool, United Kingdom Diligenta Full time

    **Customer Service Representative - Liverpool** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Hybrid remote** **Central Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones...


  • Liverpool, United Kingdom Diligenta Full time

    **Customer Service Representative - Liverpool** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Hybrid remote** **Central Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones...


  • Liverpool, United Kingdom Acorn Insurance Ltd Full time

    Job Title: Customer Service RepresentativeLocation: Liverpool, HybridSalary: £24,255 to £27,876 OTE* including £2,000 performance related bonus per annum, once established within your role.Job Type: Full Time, PermanentWorking hours: Full Time; You will be working Monday to Friday, 37.5 hours a week between 8:00am and 19:30pm on a three-week rolling rota....

  • Customer Services

    2 months ago


    Liverpool, United Kingdom Job Match Full time

    **Customer Service Assistant** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service division...