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Vehicle Service Advisor
5 months ago
Optimum Vehicles Ltd is a privately owned dealership strategically positioned between York and Leeds at the Bilbrough Top service station on the A64, selling top marques throughout the UK for over 10 years. Our showroom is home to over £4 million worth of prestige vehicles, showcasing up to 100 prestige vehicles from the World's top marques (including Mercedes, BMW, Audi, Range Rover, Jaguar etc...) and including a 10 bay purpose built Service and MOT Centre.
Due to our outstanding continuous growth and business expansion, a fabulous opportunity has arisen and we are now looking for a full time vehicle service adviser to join our Aftersales Team.
**THE ROLE**
- Respond to all types of customer service enquiries & resolve wherever possible without referring to another team member, taking ownership of the enquiry & taking a proactive and positive approach to Customer Care ensuring satisfaction
- Carry out all administration functions relative to customer services effectively & within agreed service standards
- Accurately record, store, input & update information into the relevant ICT system and ensure all records and systems are up to date
- Be able to source parts
- Ensuring WIP is kept to a minimum
- To convert as many inbound/outbound calls onto bookings as possible
- To organise loan car bookings
- Book service & repair work, always ensuring workshop parts availability
- A positive attitude to customer service and personal development
- Consistently deliver customer service targets & service standard targets as specified and provide performance management information as required
**THE CANDIDATE**
- Excellent telephone manner
- Strong written and oral communication skills
- Attention to detail
- Professional, responsible & smart in appearance
- Focused & self motivated
- Patient and tactful
- Enthusiastic team player & able to use own initiative
- Possess strong IT skills
- The ability to quickly & accurately enter information, produce documentation and supply information
- Looking to progress and build a career within a successful expanding organisation
- Pinnicle DMS Knowledge would be an advantage. However, not crucial.
**THE PACKAGE**
As a Service Adviser you will receive a base salary (from £23k dependent on experience £30k OTE) plus an additional generous monthly performance dependent bonus scheme
20 days holiday allowance plus bank holidays
Company pension scheme
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £23,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- Motor Vehicle Service Advisors: 1 year (preferred)
- service advisor: 1 year (preferred)
Work Location: In person