Service and Parts Advisor

1 month ago

York, United Kingdom Alecto Recruitment Full time
Service and Parts Advisor Opportunity

We are seeking a highly skilled and motivated Service and Parts Advisor to join our dynamic team at our main dealership in York. As a Service and Parts Advisor, you will play a critical role in delivering exceptional customer service and working with prestigious vehicle brands.

Key Responsibilities:
  • Service Advisor Duties:
    • Greet customers and manage their service appointments.
    • Explain required vehicle services and repairs in a clear and professional manner.
    • Maintain accurate service records and process all paperwork promptly.
    • Provide updates to customers throughout their vehicle's service.
    • Proactively suggest additional services or products that would benefit the customer.
    • Efficiently manage service bookings and coordinate with the workshop team.
    • Handle customer inquiries and resolve issues professionally.
  • Parts Advisor Duties:
    • Source and supply vehicle parts for the workshop and customers.
    • Handle customer inquiries, providing expert advice on parts and availability.
    • Maintain stock control and ensure timely replenishment of parts.
    • Assist in processing orders, returns, and warranties.
    • Support retail and trade customers with their parts requirements.
Management Progression:

As you develop in your role, you will be given the opportunity to progress into a managerial position, overseeing a team of service and parts staff. You will be responsible for managing the day-to-day operations of the service and parts departments, ensuring efficiency and customer satisfaction.

Requirements:
  • Previous experience in a service advisor, parts advisor, or customer service role, ideally in the automotive industry.
  • Strong organisational skills and attention to detail.
  • Excellent communication and customer service skills.
  • Ability to work efficiently in a fast-paced environment.
  • Basic knowledge of high-performance vehicle systems and parts (advantageous but not essential).
  • Leadership potential and a desire to take on management responsibilities.
  • A valid UK driving licence.
What We Offer:
  • Competitive on-target earnings up to £33,000.
  • Time and a half pay for Saturday shifts.
  • Comprehensive training and development opportunities, including a clear path to management.
  • A supportive and collaborative work environment.
  • Employee discounts on services and vehicles.
  • Opportunities for career advancement within a reputable dealership representing prestigious brands.

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