Summer Customer Service Advisor

1 month ago

Altrincham, United Kingdom Monkhouse Schoolwear Full time

Monkhouse prides itself on getting children back to school in uniform that gives them the confidence to start their academic year and you will play a pivotal role in making this happen by supporting our valued customers through our busiest period of the year June to September.

The environment is fast pace and busy so if this is something you would enjoy then you will find this role rewarding.

**Your Commitment to our Team**

As a Customer Service Advisor, you are an integral part of our Customer Services team and will help us to support customers and uphold a great level of service

Day-to-day, you will help us to answer inbound telephone calls, process orders, answer queries, and problem solve customer complaints.

**Your Responsibilities**
- Discuss customers' order requirements and seek opportunities to cross-sell products.
- Conduct office based administrative duties.

**Skill Set As a Customer Service advisor**
- Have excellent written and verbal communication skills with internal and external customers and a great telephone manner.
- Be able to demonstrate planning and organisational skills with the ability to multi-task and prioritise your workload with flexibility.
- Maintain accuracy and attention to detail while working in a fast-paced environment.
- Work using your own initiative and as part of a team.
- Work calmly under pressure.
- Be able to handle complaints.

**Social Environmental Responsibility (SER)**

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of each and every one of us, that will ensure we deliver on our sustainability objectives.

Below are 5 things, we want you to build into your day-to-day responsibilities:

- Switch off lights when the space is not being used.
- Switch off computers at the end of every day.
- If possible, avoid bringing in one-use plastic water bottles.
- Only fill up the kettle for the number of cups of hot drinks you are making.
- Dispose of waste responsibly by using our recycling processes.

**What are my hours? **Our contracts range from 20 hours to a maximum of 40 hours per week (including the August bank holiday and optional overtime when needed) and our seasonal shifts are Monday to Friday.

**When can I start? **Our peak season starts from June through to mid-September so you can start anytime from June onwards, finishing beginning/mid-September.

**What's my location? **We are located in Altrincham with good public transport links.

**Holidays**:Your holiday entitlement is pro-rated to your hours of work and pro-rated to your term of employment. These accrued hours will be paid at the end of your contract.

**What can you look forward to?**
- Bi-weekly pay
- Opportunity to return in 2024
- Upskill yourself
- Build your CV/work experience
- A company induction and training

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