Booking Administrator
3 months ago
You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.
The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.
We’re open 8am to 8pm, Monday to Friday, and our team’s working hours are split across three shift patterns: 8am - 4pm, 10am - 6pm and 12pm - 8pm.
- The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.
- To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner.
- To ensure accurate and timely data inputting of client information so that data standards are met.
- To work efficiently as part of a team and independently so that all admin targets are followed and met.
Talking Therapies Berkshire is one of the country’s most well-established and highest performing NHS IAPT (Improving Access to Psychological Therapies) services. We have grown year on year since we opened in 2008 and now employ over 300 staff and treat over 22,000 people per year.
You will be part of a driven, high-quality service, which also prioritises flexible working and work-life balance.
Please see attached job description for more information about this role and working at Berkshire HealthcareNHS Foundation Trust.
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