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Customer Service Assistant

1 month ago

Birmingham, United Kingdom World Duty Free Full time

Location: Birmingham

Position: Full Time

**Salary**: Competitive Hourly Rate

Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

**Customer Assistant - Customer Service Advisor**

**Location** - Birmingham Airport

**Pay** **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

**Contract** **- Full Time 35 hours per week

Working pattern - 3 on 3 off (3 weekends off in a row) or set shift pattern between the hours of 4am - 10pm, will be discussed at interview.

Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.

**Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products. **Your responsibilities** will be to:

- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store

**What do you need, to be a customer assistant at World Duty Free?**
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**. In addition, as a customer service representative your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
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