Head of Digital Product Design

4 days ago


Salisbury, United Kingdom Animal Friends Pet insurance Full time

**Head of Digital Product Design**

**Animal Friends has grown to become not only a multi-award-winning business but one of the largest pet insurance providers in the UK, with over 450 colleagues helping us to look after over 1 million of the nation’s pets, offering cover for cats, dogsand horses.?**

We are on the hunt for a new Head of Digital Product Design who is looking for the next defining role in their career. If you are looking for a hands-on role that can really influence the direction of our digital future, then this could be for you

**Package: **£55-£65k DOE however we are looking for the right person so there could be some wriggle room. Excellent benefits including 24 holiday days (plus your birthday off), on-site parking if you’re in the office, private medical insurance,and pet insurance discount. This can be fully remote or hybrid working - whatever suits you best

**What you'll get up to as a Head Of Product
Under the direction of the Chief Marketing Officer, the Head of Product Design will help translate business strategy and priorities for digital product design into a detailed roadmap for the future coupled with hands on delivery. The ambition is to createmarket leading digital experiences for our customers by building seamless digital products and services.

You will be responsible for our digital product portfolio including working with key stakeholders on product vision, design, development, and implementation. You’ll need a great understanding of user research to help validate new ideas and design. As wellas being able to look at workflow maps and then analyse what the opportunities are around data utilisation to personalise experience.

There is exciting scope in this role as you’ll also be working closely with our partners to help create a group vision and experience map and ensure we are onboarding customers effectively whilst confirming all touchpoints are harmonised and as seamlessas possible.

**What we look for in you
- Significant experience in strategic and hands on digital product design.
- Drive the entire UX lifecycle from discovery to UX research validation, including enabling engineering implementation, with the production of the appropriate fidelity design specification.
- Be the main point of contact for the digital product team and be seen as the primary contact for 3rd party CMS tools and external development teams.
- Champion and maintain the UX process, relevant tools and ways of working within the creative team and help deliver the vision, brand proposition and experience.
- Experience of API integrations and user testing.
- You will be responsible for promoting modern digital design standards and patterns into the team and be the ultimate UX sign-off of work quality within the digital design team, putting the company on the map as “one to follow” for UX and UI innovation.
- Exceptional stakeholder management skills with the ability to influence at all levels of the business.
- Empathy with the customer so that you can understand what they want from our digital products.
- An open, flexible, and adaptable mindset to cope with a rapidly changing set of tasks in an area of emerging, new technologies.
- Be a guide, inspire and nurture your team with relevant industry thinking that’s insightful, fresh and challenging, manage career progression, annual review process and hiring great team members

**What Animal Friends is all about
A large part of our success is due to our company values which are the foundation of how we work. We are courageous by continually looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfarebeing important to us, we donate and support over 600 charities across the UK and worldwide, to date, we have donated over £6.6 million. And we are passionate about the support we provide to our customers helping them to protect and care for their pets.

**Benefits of working with Animal Friends
We recognise that your hard work shouldn't come without its perks, so here's a little list of some of the things you can expect to get from us:

- 24 days annual leave plus bank holidays and we give you your birthday off
- 95% of our colleague’s own pets; we’re able to provide up to 50% off insurance along with free access to our vet partners, Joii Pet Care
- We believe that looking after colleagues’ health is important, so we offer a discount on gym membership, access to a Wellbeing hub and a healthcare cash plan
- We like to celebrate success and recognise excellent colleague performance; we will donate £3k to the charity of our Employee of the Quarter’s choice
- Most importantly, you'll be working within a courageous, passionate and kind-hearted team
- As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and reference checks._



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