Repairs Planner X 3

1 month ago


Hertfordshire, United Kingdom MMP Consultancy Limited Full time

An exciting opportunity has arisen for 3 x Repairs Planners to work on a permanent contract based in Hertfordshire.
Supporting the Contract Management team by effectively planning operatives' work and maximising customer satisfaction. This role requires excellent customer service coupled with a good dose of positivity and empathy, as the residents are vulnerable.
Main Responsibilities:

- Manage Operative's diaries;
- Planning repairs works for pre and post-inspection, reactive and emergency repairs;
- Prioritising emergency works;
- Booking appointments and allocating works to the available operatives, and following works from the start through to completion;
- Ensure all relevant data is updated on a timely basis;
- Liaising with tenants and Operatives to arrange repairs;
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work;
- Take part in meetings, supervision, and training as requested by the manager;
Experience Required:

- Previous experience working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
- Excellent communicator with strong organisational skills
- GCSEs at Grade C or above and including Mathematics and English
- Proficient IT skills, including use of Microsoft Excel and Word Proven background in a customer service-focused environment
- Experience in using database systems (Connect / Northgate / DRS)
- Construction-related knowledge


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