Sport, Fitness

3 weeks ago

Sunderland, United Kingdom University of Sunderland Full time

To work as part of a team responsible for providing a safe, clean and pleasant

environment for CitySpace users, delivering on high standards of service provision.
Maintain a proactive and effective support role across the breath of the Institute of
Sport and Student Journey

**Key Responsibilities**
**and Accountabilities**:

- To assist management to control, monitor and supervise the use of the

Centre to ensure the safety and security of all CitySpace users.
- To assist in the Fitness suite with a range of Health and Fitness

services including induction, fitness assessments, and personal
programmes for the benefits of users
- To clean and maintain the Centre and the immediate external

environment of the building to ensure a high standard of cleanliness of
all areas for users
- To assemble and dismantle, store and maintain equipment according to

manufacturers guidelines, best practice, manual handling and any other
relevant Health & Safety legislation for the effective functioning of the
Centre
- To carry out general Portering duties as required including receiving a

delivery of goods and supplies and transporting them to appropriate
storage areas
- Report defects and carrying out basic repairs to kit and equipment
- Deal with accidents and emergencies; administer First Aid where
- necessary, in line with Health and Safety policies and procedures.- Assist with the induction and training of new staff with specific reference
- to the duties and responsibilities of their role.- To assist in providing reception cover for the Centre as deemed
- appropriate by the Duty Officer or Facilities Manager.- Provide advice and information to CitySpace users and answer, in a

polite manner, general enquiries whether by telephone or in person on
programme details, opening hours, membership etc
- Use information technology to design and monitor exercise

provide support and advice to users
- To assist and encourage users to make the most of the Facilities and

assist in promoting/marketing the services offered by CitySpace
- To participate in training sessions as required and maintain personal

qualifications to meet professional competence
- Support colleagues to deliver Climbing wall sessions.
- To carry out any other duties or responsibilities which are appropriate to

the grade of the post as specified by the Facilities Development
Manager

**Special**
**Circumstances**:
The post holder will be expected to work flexible hours which includes early
morning, evenings and weekend work as standard.

You will be required to undergo an enhanced DBC check

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**
**_Essential_**
**Qualifications and Professional Memberships**:

- Relevant fitness instructor qualification e.g. YMCA gym instructors award

level 2 (or REPS equivalent)
**Knowledge and Experience**:

- Experience of working in a sports related environment- Experience of cleaning methods
- Experience of setting up and dismantling sports equipment
- Able to communicate confidently and clearly to the public and colleagues
- on a range of issues- Excellent organizational skills
- A flexible approach to work and the ability to work alone or as part of a
- team- Knowledge and experience of providing good customer care practices
- Sound knowledge of sport training principles, conducing fitness inductions

and devising personal programs to a range of Fitness Suite users with
varying degrees of experience.

**_ Desirable _**
**_Qualifications and Professional Memberships: _**
- Current First Aid Certificate.
- Fitness class instruction/coaching qualification.

**Knowledge and Experience**:

- Experience of interaction with students and a Higher Education institution- Cash handling and reconciliation experience
- Word processing/computing literacy

**Part 2B: Key Competencies**
**Competencies are**
**assessed at the**
**interview/selection**
**testing stage**

**Communication**
**Oral Communication**
- Delivery methods are chosen and tailored to aid understanding and meet

the needs of others
- Takes action to correct any misunderstandings or mistakes
- Checks on recipient's understanding and takes action to remedy any
- miscommunications- Adapts style in response to feedback

**Written Communication**
- Anticipates the others' needs for information
- Adjusts the level of content to suit audiences with varying levels of
- understanding and ability- Provides information in a suitable format so that the others' needs are met
- Uses a range of different formats, chosen to the diverse needs and ensure

understanding

**Decision Making**

**Independent Decisions**
- Considers wider impact of decisions, assesses possible outcomes and their

likelihood
- Uses judgment to make decisions with limited or ambiguous data and takes

account of multiple factors
- Distinguishes between the need to make a decision, when to defer and

when not to take a decision
** Collaborative Decisions**
- Helps

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