Customer Service Team Lead

3 months ago

Telford, United Kingdom Magiboards Ltd Full time

**About us**

Magiboards manufactures quality whiteboards, printed whiteboards & notice boards in Telford, Shropshire. Our goal is to offer outstanding customer service and to build long lasting partnerships backed up by quality manufacturing processes and a drive for continuous improvement in everything we do.

Our work environment includes:

- On-the-job training
- Growth opportunities
- Relaxed atmosphere
- Casual work attire
- Later start on Mondays, early finish on Fridays
- Tea and coffee provided

**JOB ROLE RESPONSIBILITIES**
- Ensure all orders are processed quickly & accurately
- Prepare quotations and proformas
- Deal with customer complaints
- Manage own artwork orders with design team
- Manage company web chat box
- Organise customer booking in slots
- Maintain company database including web accounts
- Liaise with customers and production re order status
- Track late orders
- Prepare delivery notes & review picking slips
- Manage help desk tickets
- Key Accounts: update client On Time In Full (OTIF)
- Organise customer feedback forms
- Work with sales and marketing to highlight new sales opportunities

**Essential Experience/Skills**
- Proven experience in previous Customer Service role
- Attention to detail
- Ability to work to deadlines
- Team player
- First class communication skills both verbal and written

**Qualifications**:

- A levels or equivalent
- A minimum of C in GCSE Maths and English

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

Ability to Commute:

- Telford (required)

Ability to Relocate:

- Telford: Relocate before starting work (required)

Work Location: In person

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