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Control Room Officer

4 months ago

Gillingham, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 295174**Salary**:

- £27,650 - £29,728- Plus a Flexibility Payment- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CCG - Fraud Investigation Service - Covert Operations, Digital Exploitation**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Shift Working**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Gillingham (Kent)About the job

**Job summary**:
HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS) responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

**Job description**:
This role sits within the Covert Operations Specialist Support Unit. You will work in a Control Room environment as part of a team providing critical tactical support to HMRC Investigators and Intelligence Officers who are deployed in the operational field. This will involve the use of a variety of computer programmes and communications systems, some of which are detailed below. Full training will be provided.

s a Control Room Officer you will report to a Control Room Manager and your duties will include:

- Monitoring and maintaining the telephone, Airwave radio system and mailbox feeds, triaging calls / requests as required.
- Monitoring and operating Control Room software, providing H&S overview of operational activity and tactical support as required.
- Live monitoring on ANPR systems and passing activations to operational staff.
- Running checks on various systems on a dynamic and reactive basis.
- Managing Airwave radio requests and providing Airwave support to operational staff.
- Broader Airwave and ANPR related duties which may include assisting with policy related matters.
- Attending meetings, engaging in team projects and maintaining statistics as necessary.
- Being part of a 1 in 4 on-call roster to cover night, weekend and public holidays.
- Support functions to the wider Unit which may include a range of administrative, clerical or logístical tasks.
- Other duties at the direction of the Control Room Manager or Senior Investigation Officer.
- The role will necessitate travelling and occasional overnight stays.

This is a shift-work post and due to the business critical need to fill the vacancy with a shift-worker, alternative working patterns are not available.

Shifts are generally rostered at 8 hours between the hours of 07:00 and 20:00 Monday to Friday, but with a regular requirement to work outside of these hours depending on demand or operational requirement. Weekend, night and public holiday attendance is covered by a 1 in 4 on-call roster. The requirement to work during these times can be unpredictable so flexibility is essential.

This post attracts a Flexibility Payment Level 1b which requires you to be on call to answer out of hours issues 1 week in 4. You will be part of an on-call rota and will be expected to be contactable and respond to requests while you are on call. Such requests may necessitate you attending the office and as stated above, you must be able to attend the office within 60 minutes if required.

Please see ‘Benefits’ below for further details.

**Person specification**:
**Essential Criteria**:

- Strong communication skills.
- Fluent in spoken and written English.
- Good IT skills, including the ability to operate Microsoft Office 365.
- The on-call requirements of the role necessitate the jobholder to attend the office within 60 minutes of being contacted.

**Desirable Criteria**:

- Experience of working in the criminal justice arena, particularly any experience of criminal investigations, intelligence or policing.
- In addition, you will need to attend a variety of training courses, some of which may require you to be away from home for up to a week at a time.

**Training**:
You will need to attend a 2-week Intelligence foundation course, a Hydra decision making course together with a range of mandatory online learning packages.

**Languages**:

- Fluent in spoken and written English.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Making Effective Decisions
- Managing a Quality Service

**Benefits