Outpatient Receptionist

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Haematology
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week (2 part time 15 hours and 22.5 hours would be considered)
- **Job ref**
- 164-5133070**Site**
- City Hospital
- **Town**
- Nottingham
- **Salary**
- £20,270 - £21,318 per annum
- **Salary period**
- Yearly
- **Closing**
- 05/04/2023 23:59Job overview

We currently have a vacancy for a receptionist posts in Haematology Outpatients Department working at City Campus.

We are looking for enthusiastic and well-motivated staff members who would like the opportunity to work in a fast paced positive developing environment.

The applicants should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holders should also be able to prioritise and work well as members of a team, use their own initiative, maintaining accuracy with both verbal and written communication.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for patients in hospital.

Working for our organisation

The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

Detailed job description and main responsibilities

Person specification

Planning & organisation skills

Essential criteria
- Able to organise own workload following period of induction. Flexible hours of working.

Desirable criteria
- The ability to pass on information accurately to registered staff.

Experience

Essential criteria
- Experience of reception work. Experience of entering and retrieving data from a computer.

Desirable criteria
- Experience of working in a Experience of working in a busy, challenging and every changing environment. 1 year experience of working in a health care setting.

communication & relationship

Essential criteria
- Good communication skills with both adults and children. Excellent telephone manner. Good understanding of confidentiality.

Desirable criteria
- to have experience of working in a team.
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.

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